Application Support Engineer - Selby Jennings

Jobs via eFinancialCareers; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A global Asset Management firm is seeking an Application Support Engineer to join their Charlotte team. This role involves ensuring the stability and performance of investment applications, providing critical support, and collaborating with various teams to resolve issues and enhance systems. Ideal candidates will have a Bachelor's degree and extensive experience in application support, particularly within financial services.

Qualifications

• 5+ years of experience in application support, preferably in financial services.
• Strong knowledge of SQL and scripting.
• Familiarity with financial instruments and investment workflows.

Responsibilities

• Provide Level 2/3 support for investment applications.
• Monitor application performance and address issues.
• Collaborate with teams to troubleshoot complex problems.

Skills

SQL

Python

PowerShell

Bash

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Engineering

Tools

ServiceNow

Jira

Job description

Application Support Engineer - Selby Jennings

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Position Overview

A global Asset Management firm is seeking an Application Support Engineer to join their Charlotte team. You will play a critical role in ensuring the stability, performance, and reliability of their investment and trading applications. You will work closely with portfolio managers, traders, operations, and technology teams to support front-to-back office systems, resolve incidents, and implement enhancements that improve business outcomes.

Key Responsibilities

1. Provide Level 2/3 support for critical investment applications, including order management systems (OMS), portfolio management tools, and risk platforms.
2. Monitor application performance and proactively address issues to minimize downtime.
3. Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical problems.
4. Manage incident response, root cause analysis, and post-mortem documentation.
5. Support daily trading and operational activities, ensuring timely resolution of issues impacting business users.
6. Participate in application upgrades, patching, and configuration changes.
7. Maintain and improve monitoring, alerting, and automation tools.
8. Document support procedures, workflows, and knowledge base articles.
9. Ensure compliance with internal controls, security policies, and regulatory requirements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 5+ years of experience in application support, preferably within financial services or asset management.
• Strong knowledge of SQL, scripting (Python, PowerShell, or Bash), and Linux/Windows environments.
• Familiarity with financial instruments (equities, fixed income, derivatives) and investment workflows.
• Experience with OMS platforms (e.g., Bloomberg AIM, Charles River, Aladdin) or similar systems.
• Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills.

Preferred

• Knowledge of ITIL practices and service management tools (e.g., ServiceNow, Jira).
• Exposure to data integration tools and APIs (e.g., FIX, REST, SOAP).

This role must sit out of the firm's Charlotte, NC office.