Level 3 Engineer – Cloud & Security

NetConnect; New York (NY); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

401(k)

dental

health

life

vision insurance

paid time off

employee discount

referral program

Job summary

NetConnect, Inc. in Staten Island, NY, seeks a hybrid Level 3 Engineer with deep experience in Microsoft 365, Azure, and security operations.

The role focuses on delivering enterprise-grade IT infrastructure, cloud engineering, and cybersecurity for NYC metro clients, with regular travel to client sites across NY and NJ. You will design and manage hybrid environments, implement security controls, automate tasks with PowerShell, and stay current on AI-driven tools to improve service delivery and

Qualifications

• 5+ years of IT support/systems/infrastructure experience.
• 3+ years with Microsoft 365 and Azure administration.
• Experience with Windows Server, AD and virtualization (Hyper-V/VMware/Azure).
• Background supporting hybrid cloud/on-prem environments.
• Relevant certifications such as M365 Admin Expert, IAA, Security+, Network+, Cloud+; Azure Administrator is a plus.

Responsibilities

• Troubleshoot advanced issues and escalate Tier 1/2 tickets.
• Design, implement, and manage M365 and Azure environments (Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive).
• Administer Azure infrastructure services and hybrid identity setups.
• Deploy and oversee endpoint management with Intune and Windows Autopilot.
• Support Google Workspace tools to assist client environments.
• Lead cloud migrations to M365/Azure.
• Implement security measures: Conditional Access, MFA, Defender, Purview.
• Assist with data protection, retention, and governance per client needs.
• Automate monitoring and incident response using PowerShell.
• Provide on-site support for servers, AD, networking, desktops, and hardware.
• Maintain up-to-date documentation and diagrams.
• Evaluate AI tools like Copilot/ClaudeAI to improve delivery and security.
• Stay current on AI impact on cloud administration, threat detection, and compliance.

Skills

PowerShell scripting

Networking fundamentals

Hybrid cloud concepts

Troubleshooting complex IT issues

Education

Microsoft 365 Certified: Administrator Expert

Microsoft Certified: Identity and Access Administrator Associate

CompTIA Security+

CompTIA Network+

Cloud+ (CompTIA)

Microsoft Certified: Azure Administrator Associate

Tools

ConnectWise

Auvik

Axcient

Microsoft 365

Azure

Intune

Entra ID

Exchange Online

SharePoint Online

Teams

OneDrive

Job description

Requirements

Must have:

• We need 5+ years of experience in IT support, systems engineering, or infrastructure roles, with MSP background strongly preferred.
• We require 3+ years of hands-on administration experience with Microsoft 365 and Azure in an enterprise or multi-client setting.
• We look for practical experience with Windows Server, Active Directory, and virtualization platforms such as Hyper-V, VMware, or Azure.
• We need experience supporting hybrid environments that combine cloud services with on-premises servers, network hardware, and desktop/print infrastructure.
• We expect relevant certifications, held now or in progress, such as Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Identity and Access Administrator Associate, CompTIA Security+, Network+, or Cloud+.
• Microsoft Certified: Azure Administrator Associate is preferred.
• We need strong working knowledge of Entra ID, Exchange Online, Intune, Conditional Access, and Microsoft Defender.
• We expect proficiency with RMM and PSA platforms such as ConnectWise and Auvik, along with backup solutions like Axcient.
• We require PowerShell scripting skills for administration and automation.
• We look for solid networking fundamentals, including firewalls, VLANs, switches, VPNs, SASE, and wireless.
• We want someone who is comfortable working with both non-technical end users and IT leadership or vendors.
• A valid drivers license and reliable transportation are required, as the role involves regular travel to client sites across New York and New Jersey.
• We need candidates who are based near and available for in-office work at our Staten Island headquarters.

Responsibilities:

• We want you to troubleshoot advanced issues and serve as a senior escalation point for Tier 1 and Tier 2 tickets.
• You will design, implement, and manage Microsoft 365 and Azure environments, including Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive.
• You will administer Azure infrastructure services, virtual machines, and hybrid identity or hybrid cloud setups.
• You will deploy and oversee endpoint management using Microsoft Intune and Windows Autopilot.
• You will use your knowledge of Google Workspace tools such as Gmail, Docs, Drive, and Admin Console to support client environments.
• You will lead cloud migrations from on-premises or private cloud environments into Microsoft 365 and Azure.
• You will implement security measures such as Conditional Access, MFA, Microsoft Defender Suite, and Microsoft Purview.
• You will support data protection, retention, and governance controls aligned with client compliance needs such as NIST, CIS, HIPAA, CMMC, SOC 2, and PCI where applicable.
• You will carry out security reviews, assist with risk assessments, and document findings with actionable recommendations.
• You will automate security monitoring and incident response processes using PowerShell and related scripting tools.
• You will provide hands-on support for Windows Server, Active Directory, networking, virtualization, desktops, printers, and end-user hardware when on-site troubleshooting is needed.
• You will keep documentation current, including configurations, network diagrams, and implementation records for each client environment.
• You will evaluate and apply AI-powered tools such as Microsoft Copilot, Security Copilot, and ClaudeAI to improve service delivery, security monitoring, and operational efficiency.
• You will stay up to date on how AI is affecting cloud administration, threat detection, and compliance, and share that insight with the team.

Company:

We are NetConnect, Inc., an established Managed Service Provider serving businesses across the NYC Metro area for more than 34 years. We deliver enterprise-grade IT infrastructure, cloud engineering, and cybersecurity operations, combining deep technical expertise with the responsiveness of a local team. This is a hybrid Level 3 Engineer role with significant exposure to Microsoft 365, Azure, security, on-site client infrastructure, and emerging AI-driven tools. The position is based in our Staten Island headquarters and requires regular travel to client sites across New York and New Jersey.

We offer a competitive salary of $105,000 to $115,000 per year.

• 401(k)
• dental
• health
• life
• vision insurance
• paid time off
• employee discount
• referral program