Level 2 Support Technician

adna; Lansing (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401K with safe harbor

Generous PTO and Paid Holidays

Job summary

Adna in Lansing, Michigan is looking for an IT Support Specialist with at least 2 years of experience in a technical field. You will support various Microsoft applications and provide IT support for both Microsoft and Mac environments. The office fosters a collaborative culture with opportunities for some remote work.

We offer comprehensive medical benefits, 401K plans, and generous PTO. Candidates should have strong communication skills and be organized self-starters.

Qualifications

• Strong verbal and written communication skills.
• Ability to create understandable documentation.
• Experience with Microsoft technologies and some networking knowledge.

Responsibilities

• Provide IT support for both Microsoft and Mac environments.
• Support Microsoft technologies including Windows Server and Azure.
• Maintain and document system procedures.

Skills

IT support

Windows Desktop

Microsoft 365

TCP/IP networking knowledge

Problem-solving abilities

Education

2+ years of experience in a technical field

Tools

Active Directory

Microsoft Office Applications

Azure

Job description

Founded in 2003, Adna Technologies offers managed IT services, telecommunications services, connectivity, and consulting for the mid-Michigan area and beyond—basically, we help businesses stay connected in every possible sense.

Role and Responsibilities

• IT support relating to technical issues involving both Microsoft’s core business applications and Mac environments, as well as virtual environments built on Microsoft and VMware.
• Support services for Microsoft related technologies: Windows Desktop, Windows Server, Exchange, SQL, SharePoint, Active Directory, Entra ID, Azure, and Microsoft 365, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Terminal Services, web/network gateways, etc.
• Implement and support disaster recovery solutions.
• Update system documentation and procedures.
• Communication with customers as required—keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
• Maintain familiarity with industry best practices.
• Document work and track time thoroughly and accurately.
• Communicate effectively with customers, the service team, and the project team.
• Be an organized self-starter who shows up every day, on time, dependable.
• Actively participate and contribute to team and company meetings.
• Train other technicians on new technology, best practices, and troubleshooting techniques.
• Other duties as assigned.

Required Personal Skills

• Strong and demonstrable verbal and written communication skills and impeccable grammar.
• Superior and demonstrable attention to detail.
• Ability to create well-written and understandable documentation.
• Ability to follow directions and policies precisely.
• Good problem‑solving abilities.
• Organized and self‑motivated.
• Must be able to meet deadlines.
• Ability to build positive and collaborative relationships.
• Must employ excellent patience and listening skills.

Required Qualifications

• 2+ years of experience in a technical field or Customer Service.
• Experience working with the following systems/applications:
  • Microsoft Desktop Operating Systems
  • Microsoft Server Operating Systems
  • Microsoft 365
  • Azure
  • Intune
  • Active Directory/Entra ID
  • Microsoft Office Applications
  • PBX/Telephony Services
  • Identity and IdPs
  • General TCP/IP networking knowledge including DNS, DHCP, routing, etc.
  • Smart phones/Mobile Devices
• General TCP/IP networking knowledge including DNS, DHCP, routing, etc.
• Smart phones/Mobile Devices experience.

Non-Required Qualifications (But we’ll think you are super cool if you have them)

• Experience with EDR/XDR/MDR.
• ConnectWise PSA.

About Our Work Environment

Our Lansing, Michigan office has an open, collaborative vibe. Work is performed in‑office with occasional opportunities for Work From Home—applicant is responsible for hardware and the internet required to perform duties when working remotely. Office facilities include accessibility to nature and wildlife, and the environment encourages healthy work‑life balance.

Not Just Work - Sometimes It’s Just Fun & Games

Friday afternoon happy hours, an annual holiday celebration, and off‑campus activities are part of the culture, fostering camaraderie among employees.

What Compensation Can You Expect?

• Training and support.
• Medical/Dental/Vision plans.
• 401K/401K Roth with 3% safe harbor.
• Quarterly Profit‑Sharing.
• Travel reimbursement.
• Generous PTO and Paid Holidays.
• Other health benefits.

What To Expect From Our Hiring Process

• Criminal background check.
• This role requires CJIS clearance; candidates must satisfy CJIS background screening requirements. Certain criminal convictions may impact eligibility.
• If selected for an interview, you’ll need to bring professional references.

Thank you for your interest in working here. We hope to see you soon! The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.