Level 2 ISP Field Application Engineer (FAE)

TP-Link Systems Inc.; Irvine (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Free snacks and drinks

Medical, dental, and vision insurance

401k contributions

Bi-annual reviews

Wellness benefits

Job summary

TP-Link Systems Inc. in Irvine, CA is seeking a Level 2 ISP Field Application Engineer to support pre-sales and post-sales activities for ISP broadband products, including PON, Wi-Fi routers, Mesh, and 4G/5G FWA.

You will troubleshoot deployment, validate interoperability, and train internal teams and customers, working with cross-functional teams to ensure successful implementations and high customer satisfaction.

Qualifications

• Bachelor's degree in computer science, information technology, telecommunications, electrical engineering or related field.
• 3+ years in technical support, network solutions, ISP broadband environments or carrier roles.
• Strong knowledge of TCP/IP, UDP, DNS, DHCP and LAN/WAN/VLAN/VPN architectures.
• Experience with ISP provisioning and management technologies is a plus.

Responsibilities

• Handle complex issues escalated from pre-sales and Level 1 support with timely solutions.
• Deliver remote and on-site technical support for deployment and interoperability issues.
• Analyze technical requirements for ISP bids and support validation and testing.
• Collaborate with sales and engineering to implement ISP broadband solutions.
• Engage U.S. ISP customers to address inquiries and build technical relationships.
• Deliver training to internal teams on ISP solutions and deployment scenarios.
• Provide technical training to external ISP customers on deployment, provisioning and operation.
• Update internal knowledge bases with troubleshooting and best practices.
• Gather customer feedback on product performance and interoperability.
• Participate in validation and testing of new ISP products for deployment readiness.

Skills

Networking concepts

Customer communication

Technical training

Carrier-grade networking

Education

Bachelor's degree in CS/IT/Telecom/EE

Tools

TR-069/TR-181

Job description

TP-Link Systems Inc. is currently seeking a Level 2 ISP Field Application Engineer.

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc., we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

What We're Looking For

TP-Link Systems Inc. is seeking an independent, energetic, technology-driven professional to become a part of our North American ISP Field Application Engineering team.

This position will focus on our ISP broadband access product lines, including PON, Wi-Fi Router, Mesh and 4G/5G FWA solutions, supporting our global and North American ISP customers.

The L2 ISP Field Application Engineer will support ISP pre-sales engineers & sales engineers and Level 1 Support Specialists who maintain first contact with ISP customers, assisting with technical solution discussions, interoperability validation, deployment readiness activities, and troubleshooting network-related issues in a timely and efficient manner.

Additionally, this role supports acceptance testing activities, escalates complex issues to R&D teams when necessary, and ensures that all incidents are resolved according to service level agreements.

Candidates should possess strong knowledge of carrier-grade networking technologies and ISP deployment environments.

Responsibilities

• Handle complex issues escalated from pre-sales & sales team and Level 1 Support Specialists, providing timely and effective solutions to minimize impact on ISP customers
• Deliver remote and on-site technical support for troubleshooting and resolving ISP product deployment and interoperability issues
• Analyze technical requirements for ISP customer bids and proposals and support solution validation and acceptance testing activities
• Collaborate with sales and engineering teams to ensure successful implementation of ISP broadband access solutions
• Work directly with key U.S. ISP customers to address inquiries, support technical solution deployment, ensure satisfaction, and build long-term technical relationships
• Deliver training sessions to internal teams (e.g., U.S. or subsidiary pre-sales & sales team) to enhance their technical expertise on ISP solutions and deployment scenarios
• Conduct technical training for external ISP customers to help them better understand deployment, provisioning, and operation of TP-Link ISP products
• Update and maintain internal knowledge bases with technical sharing, troubleshooting processes, interoperability testing experience, best practices, and solutions
• Gather feedback from customers regarding product performance, interoperability behavior, and usability in ISP network environments
• Participate in the validation and testing of new ISP products to ensure technical readiness for carrier deployment and market entry

Requirements

• Bachelor's degree in computer science, information technology, telecommunications, electrical engineering, or a related field
• 3+ years of experience in technical support, network solutions, ISP broadband access environments, or carrier-related roles
• Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN)
• Hands-on experience with networking devices, including Wi-Fi routers, Mesh, PON (GPON/XGS-PON), and 4G/5G FWA devices
• Familiarity with ISP provisioning and management technologies such as TR-069 / TR-181 is a plus
• Proficiency in analyzing logs, packet captures, and designing technical solutions
• Experience with bid analysis and crafting technical solutions for ISP customers is a plus
• Excellent written and verbal communication skills in English
• Strong customer service mindset with a proactive approach to problem-solving in ISP customer environments
• Ability to work collaboratively with cross-functional teams supporting carrier-level deployments
• Respond to urgent cases, including those requiring attention outside of regular working hours
• Experience providing training to internal teams and external ISP customers
• Familiarity with technical support for ISP-level clients and broadband deployment environments

Benefits

• Base Salary Range: $95,000 - $125,000
• Free snacks and drinks
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone.