Level 2 - Desk Side Engineer 6439363

Accenture; Northern, New York (KY, NY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Accenture Flex is hiring for a Desk Side Engineer - Level 2 in New York City on a 100% onsite, five-day-a-week schedule at two client locations. The role covers end-user desktop support, hardware imaging, VPN/VDI, and asset management, with a focus on rapid incident resolution and onboarding of new users.

Required are at least 3 years in deskside support, experience with Windows OS, Active Directory, O365, and ServiceNow.

Qualifications

• Minimum of 3 years of experience working as a Deskside Support Specialist, troubleshooting Windows OS, Active Directory, O365, and first-call resolutions.
• Imaging workstations (desktops/laptops), providing VPN/VDI support, and performing Installs, Moves, Adds, & Changes.
• Experience with inventory management of corporate assets.
• High School Diploma or GED required.

Responsibilities

• Perform work ranging from phone/email support to project-based tasks.
• Respond to calls, tickets, and emails; troubleshoot issues in a helpdesk environment.
• Own resolution of incidents and requests to closure.
• Troubleshoot, monitor, and maintain desktop hardware and business apps.
• Onboard new End users and provide network connectivity troubleshooting.
• Maintain hardware inventory and support asset logistics.

Skills

Deskside Support

Windows OS

Active Directory

O365 Suite

VPN/VDI

Customer focus

Education

High School Diploma or GED

Tools

ServiceNow

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

This is a 100% ONSITE, 5 days a week, role based at two separate client locations in New York City.

Desk Side Engineer - Level 2

Responsibilities

• Perform work varying from phone/email support to project-based work.
• Respond to calls tickets and emails, troubleshooting reported issues in a helpdesk environment
• Answer tickets via phone, email, or chat and own resolution of all incidents requests to closure
• Troubleshoot, monitor, and maintain desktop hardware and support of business applications
• Responsible for new End user Onboarding
• Provide Network connectivity troubleshooting and control room support
• Maintain hardware inventory in designated site pantry inventory management tools
• Ship and receive assets
• Support remote workforce, troubleshoot and diagnose root cause of issues to resolution

Basic Qualifications:

• Minimum of 3 years of experience working as a Deskside Support Specialist (hardware configuration & support) troubleshooting Windows OS, Active Directory, O365 Suite of Applications, and first call resolutions while being able to multitask hardware related issues, including enterprise printer support.
• Minimum of 3 years of experiencein imaging workstations (desktops/laptops), providing VPN/VDI support, and performing Installs, Moves, Adds, & Changes.
• Minimum of 3 years of experience with inventory management of corporate assets
• High School Diploma or GED

Preferred Qualifications:

• Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
• Ability to lift 25 lbs
• Experience working with ServiceNow ticketing system
• Call center support experience
• Bachelors or Associates degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/25/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs

Role Location Hourly Salary RangeCalifornia $26.30 to $36.30Colorado $26.30 to $36.30Connecticut $26.30 to $36.30District of Columbia $26.30 to $36.30Illinois $26.30 to $36.30Maine $26.30 to $36.30Maryland $26.30 to $36.30Massachusetts $26.30 to $36.30Minnesota $26.30 to $36.30New York $26.30 to $36.30New Jersey $26.30 to $36.30Ohio $26.30 to $36.30Virginia $26.30 to $36.30Washington $26.30 to $36.30

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us anemailor speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affiantive Action Policy Statement

Accenture is an EEO and Affiantive Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, pleaseclick herefor additional important information.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.