^ Level 2 - Desk Side Engineer 6439346

Accenture; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Accenture is a leading global professional services company. As a Desk Side Engineer - Level 2, you will provide phone/email support, troubleshoot desktop hardware and business applications, and onboard new end users in an on-site Accenture Flex environment.

You will respond to tickets, manage inventory, support remote workers, and help maintain connectivity. Accenture offers a competitive benefits package and access to world-class learning resources, with local project work in the Austin area.

Qualifications

• Minimum of 3 years of experience as a Deskside Support Specialist, troubleshooting Windows OS, Active Directory, O365, and first-call resolutions.
• Minimum of 3 years imaging workstations and providing VPN/VDI support.
• Minimum of 3 years inventory management of corporate assets.
• High School Diploma or GED.

Responsibilities

• Perform phone/email support and project-based work.
• Respond to tickets and troubleshoot in a helpdesk environment.
• Own resolution of incidents and requests to closure.
• Troubleshoot, monitor, and maintain desktop hardware and business applications.
• Responsible for new End user onboarding.
• Provide Network connectivity troubleshooting and control room support.
• Maintain hardware inventory in designated site pantry inventory management tools.
• Ship and receive assets.
• Support remote workforce and diagnose root cause of issues to resolution.

Skills

Deskside support

Windows OS

Active Directory

O365

Imaging workstations

VPN/VDI

Inventory management

ServiceNow

Call center support

Education

High School Diploma or GED

Bachelor's or Associate degree

Tools

ServiceNow

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Desk Side Engineer - Level 2

Responsibilities

• Perform work varying from phone/email support to project-based work.
• Respond to calls tickets and emails, troubleshooting reported issues in a helpdesk environment
• Answer tickets via phone, email, or chat and own resolution of all incidents requests to closure
• Troubleshoot, monitor, and maintain desktop hardware and support of business applications
• Responsible for new End user Onboarding
• Provide Network connectivity troubleshooting and control room support
• Maintain hardware inventory in designated site pantry inventory management tools
• Ship and receive assets
• Support remote workforce, troubleshoot and diagnose root cause of issues to resolution

Basic Qualifications

• Minimum of 3 years of experience working as a Deskside Support Specialist (hardware configuration & support) troubleshooting Windows OS, Active Directory, O365 Suite of Applications, and first call resolutions while being able to multitask hardware related issues, including enterprise printer support.
• Minimum of 3 years of experience in imaging workstations (desktops/laptops), providing VPN/VDI support, and performing Installs, Moves, Adds, & Changes.
• Minimum of 3 years of experience with inventory management of corporate assets
• High School Diploma or GED

Preferred Qualifications

• Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
• Ability to lift 25 lbs
• Experience working with ServiceNow ticketing system
• Call center support experience
• Bachelors or Associates degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/25/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs

Role Location Hourly Salary Range

• California $26.30 to $36.30
• Colorado $26.30 to $36.30
• Connecticut $26.30 to $36.30
• District of Columbia $26.30 to $36.30
• Illinois $26.30 to $36.30
• Maine $26.30 to $36.30
• Maryland $26.30 to $36.30
• Massachusetts $26.30 to $36.30
• Minnesota $26.30 to $36.30
• New York $26.30 to $36.30
• New Jersey $26.30 to $36.30
• Ohio $26.30 to $36.30
• Virginia $26.30 to $36.30
• Washington $26.30 to $36.30

Requesting an Accommodation

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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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