Level 1 Service Desk Technician - Onsite

Cole, Scott & Kissane, P.A.; Tampa (FL); On-site; USD 31,000 - 65,000; Full time

Job summary

A leading law practice in Tampa is seeking a Level 1 Service Desk Technician to join their IT team. This entry-level position focuses on providing technical support to internal users experiencing IT issues, managing inquiries, and maintaining IT inventory. Candidates should possess strong problem-solving skills and a customer-focused mindset with a willingness to learn. Competitive compensation is offered based on experience.

Qualifications

• Basic knowledge of computer hardware, software, and networking concepts.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Document support interactions, troubleshooting steps, and resolutions in a ticketing system.

Skills

Problem-Solving

Communication

Analytical Skills

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Level 1 Service Desk Technician - Onsite

Join to apply for the Level 1 Service Desk Technician - Onsite role at Cole, Scott & Kissane, P.A.

Level 1 Service Desk Technician - Onsite

Join to apply for the Level 1 Service Desk Technician - Onsite role at Cole, Scott & Kissane, P.A.

Job Description:

As a Level 1 IT Support Technician, you will be responsible for providing technical assistance and support to internal users experiencing technical issues with hardware, software, or network systems. Your primary duties will include troubleshooting and resolving IT-related problems, responding to user inquiries via phone, email, or in-person, and documenting support interactions and resolutions in a ticketing system. Additionally, you will assist in the setup and configuration of computer systems, installation of software applications, and maintenance of IT inventory. This entry-level role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to resolving technical issues efficiently and effectively.

Job Description:

As a Level 1 IT Support Technician, you will be responsible for providing technical assistance and support to internal users experiencing technical issues with hardware, software, or network systems. Your primary duties will include troubleshooting and resolving IT-related problems, responding to user inquiries via phone, email, or in-person, and documenting support interactions and resolutions in a ticketing system. Additionally, you will assist in the setup and configuration of computer systems, installation of software applications, and maintenance of IT inventory. This entry-level role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to resolving technical issues efficiently and effectively.

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Respond to user inquiries and troubleshoot problems via phone, email, or in-person.
• Document support interactions, troubleshooting steps, and resolutions in a ticketing system.
• Assist in the setup, configuration, and deployment of computer systems and software applications.
• Maintain accurate records of IT inventory and equipment.
• Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
• Follow established procedures and protocols for IT support and service delivery.
• Continuously update technical knowledge and skills to stay current with emerging technologies and best practices.
  
  

Qualifications:

• High school diploma or equivalent; relevant technical certifications or coursework preferred.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Prior experience in a customer service or technical support role is a plus.
  
  

This job description outlines the typical responsibilities and qualifications for a Level 1 IT Support Technician position. Roles and responsibilities may vary depending on the specific needs and requirements of the organization.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

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