IT Field Technician

DigaCore; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance

Long-term disability insurance

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certification assistance

Job summary

Digacore is seeking an IT Field Technician to be the on-site technical presence, supporting client projects, hardware deployments, site surveys, and infrastructure installations. You will collaborate with project managers, engineers, and clients to install, document, and support technology environments while delivering a positive client experience.

The role emphasizes hands-on troubleshooting, field problem solving, and ensuring projects finish accurately and professionally.

Qualifications

• 1+ years of IT experience in field services, project work, or technical support.
• Strong understanding of networking fundamentals (switches/routers/wireless/cabling).
• Experience with Microsoft 365 and basic IT platforms.
• Familiarity with UniFi, Meraki, or SonicWall networks.
• Excellent troubleshooting and customer service skills.
• Good organization, detail orientation, and ability to work independently with teams.
• Valid driver’s license and reliable transportation.

Responsibilities

• Perform on-site technology assessments and network surveys for client environments.
• Install, configure, and test hardware including workstations, switches, firewalls, access points, and other IT equipment.
• Support project deployments, upgrades, migrations, and infrastructure rollouts.
• Troubleshoot hardware, connectivity, and network issues encountered during project work.
• Document client environments, installations, and project changes with notes and photos.
• Coordinate with Project Managers, engineers, and clients to keep projects on track.
• Maintain inventory and track equipment during deployments.
• Ensure sites are organized, professional, and fully operational after project completion.
• Travel to client locations as needed, including overnight travel.

Skills

IT Experience

Networking basics

Microsoft 365

UniFi

Meraki

SonicWall

Troubleshooting

Customer service

Documentation

Inventory management

Driver's license

Education

CompTIA A+

Network+

Job description

IT Field Technician

Why Digacore?

We’re a fast-paced, people-first MSP with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up, no egos)
• Paid certifications, ongoing training, and leadership that invests in your success
• Recognized as one of New Jersey’s Top Workplaces for 2026

About the Role

The IT Field Technician serves as Digacore’s on-site technical presence, supporting client projects, hardware deployments, site surveys, and infrastructure installations. This role is ideal for someone who enjoys hands-on technology work, solving problems in the field, and helping ensure projects are completed accurately and professionally.

You’ll work closely with Project Managers, engineers, and clients to install, document, and support technology environments while delivering a positive client experience throughout every engagement.

What You’ll Do

• Perform on-site technology assessments and network surveys for client environments
• Install, configure, and test hardware including workstations, switches, firewalls, access points, and other IT equipment
• Support project deployments, upgrades, migrations, and infrastructure rollouts
• Troubleshoot hardware, connectivity, and network issues encountered during project work
• Document client environments, installations, and project changes through detailed notes and photos
• Coordinate with Project Managers, engineers, and clients to ensure projects stay on track
• Maintain accurate inventory and equipment tracking during deployments
• Ensure client sites are left organized, professional, and fully operational upon project completion
• Travel to client locations as needed, including occasional overnight travel

What You Bring

• 1+ years of IT experience, field services, project work, or technical support
• Understanding of networking fundamentals including switches, routers, wireless networks, and cabling
• Experience working with Microsoft 365 and common business technology platforms
• Familiarity with networking solutions such as UniFi, Meraki, or SonicWall
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Strong organizational skills and attention to detail
• Ability to work independently while collaborating effectively with technical teams
• Ability to lift and transport equipment up to 50 lbs
• Valid driver’s license and reliable transportation

Preferred Qualifications

• CompTIA A+, Network+, or similar certification
• Experience supporting MSP projects or client-facing IT environments
• Experience with network installations, rack equipment, or structured cabling

Perks & Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long‑tired disability insurance gifted to all employees
• FSA and HSA options
• 401k match
• Generous paid time off
• Mental health days
• Paid certification assistance

We are an equal opportunity employer!