Level 1 Incident Response Analyst / Information Technologist I

Acord (association For Cooperative Operations Research And Development); Lansing (MI); Remote; USD 50,000 - 80,000; Full time

Job summary

An established institution is seeking a Level 1 Incident Response Analyst to join its dynamic Information Security team. This role is pivotal in ensuring the safety of university operations through effective risk management and response to security incidents. The analyst will engage with various university staff, addressing security concerns and processing requests, all while gaining valuable experience in a supportive environment. This position offers a unique opportunity to develop skills in a collaborative setting, with the chance to participate in a weekly on-call rotation. If you are passionate about IT security and eager to grow in your career, this role is designed for you.

Benefits

Health Insurance

Dental Insurance

Prescription Coverage

Retirement Program with Matching

Educational Benefits

Course Fee Waivers

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Strong customer service and teamwork skills are essential.

Responsibilities

• Triaging incoming tickets and requests related to security.
• Participating in planning sessions and team discussions.

Skills

IT Knowledge

Customer Service Skills

Teamwork Orientation

Log Analysis

Security Concepts

Identity and Access Control

EDR and MDR Platforms

Active Directory

Ticket Management Software

Education

Bachelor's Degree in Computer Science

Equivalent Experience (1-3 Years)

Job description

Working/Functional Title: Level 1 Incident Response Analyst

Position Summary

The MSU Information Security team aims to achieve university success through precision Information Security focused on risk management, engagement, and education.

Reporting directly to the Incident Response Supervisor, this role interfaces with MSU staff and focuses on triaging incoming tickets and requests. IT knowledge is essential for assisting customers with security concerns or requests and processing eDiscovery requests from Legal and FOIA offices. Tickets will be handled by the analyst or escalated to higher-level analysts as appropriate. The Level 1 analyst will address minor security incidents, often partnering with higher-level analysts, while major incidents are managed as a team. Participants are involved in planning sessions and team discussions to gain exposure and insight. This growth role is designed to challenge and expand the skills of its occupants. Once trained, the role includes participation in the weekly IR on-call rotation.

About MSU

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, MSU employs over 12,000 faculty, staff, and supports more than 51,000 students. MSU offers comprehensive benefits including health, dental, and prescription coverage, a retirement program with university matching, and educational benefits such as course fee waivers and assistance.

MSU IT

MSU Information Technology provides strategic leadership for IT initiatives supporting education, research, and engagement across the university. For more information, visit https://tech.msu.edu/.

Minimum Requirements

Equivalent to a four-year college degree in Computer Science, Information Systems, Business, or a related IT field, including coursework relevant to the role; or 1-3 years of related experience; or an equivalent combination of education and experience.

Desired Qualifications

Experience in IT or System Administration, familiarity with Active Directory, ticket management software, security concepts, Identity and Access Control, EDR and MDR platforms, and log analysis. Strong customer service skills and teamwork orientation are preferred.

Additional Information

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, or veteran status.

Required application materials include a resume and cover letter, along with three professional references.

This position is remote-friendly, with some duties performed remotely as mutually agreed. Bidding closes on May 6, 2025, at 11:55 P.M.