Level 1 Incident Response Analyst / Information Technologist I

Michigan State University; East Lansing (MI); Remote; USD 50,000 - 90,000; Full time

Job summary

An established university seeks a Level 1 Incident Response Analyst to join its dynamic Information Security team. This role involves engaging with staff to address security concerns, triaging tickets, and participating in team discussions for incident management. With a focus on professional growth, the position offers exposure to critical security operations and the opportunity to work collaboratively with experienced analysts. The university provides a supportive environment with a comprehensive benefits package, including health care and educational assistance, making it an attractive place for career development in the IT field.

Benefits

Health Care Coverage

Prescription Coverage

Dental Coverage

Educational Assistance

Flexible Work Environment

Retirement Program with Matching Contribution

Life Insurance

Qualifications

• 1-3 years of related IT work experience.
• Knowledge in information technology or system administration.

Responsibilities

• Triage incoming tickets and requests from MSU staff.
• Assist customers with security concerns and eDiscovery requests.

Skills

Active Directory

Ticket Management Software

Security Concepts

Identity and Access Control

Customer Service Skills

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Business

Tools

EDR Platforms

MDR Platforms

Job description

Level 1 Incident Response Analyst / Information Technologist I

East Lansing, Michigan, United States

It Services Security

Area of Interest: Information Technology Full Time/Part Time: Full Time (90–100%) Group: Administrative Professionals– AP Remote Work: Remote–Friendly Union/Non–Union: Union

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Support Staff

Opening on: Apr Closing at: May – 23:55 EDT

12

Salary Commensurate with Experience

Information Technology Services

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Level 1 Incident Response Analyst

Position Summary

The MSU Information Security team aims to achieve university success through precision Information Security focused on risk management, engagement, and education.

As Reporting directly to the Incident Response Supervisor, this role frequently interfaces with customers (the MSU staff) and focuses on the triage of incoming tickets and requests. IT knowledge will be key in assisting customers with security concerns or requests, as well as processing eDiscovery requests from the Legal and FOIA offices. Where appropriate, tickets will be handled by the analyst, else higher level tickets will be escalated to higher level analysts. To address minor security incidents, the Level 1 will pair with higher level Analysts as needed. Major incidents are handled as a team. Level 1's are included in planning sessions and team discussion for exposure and insight. This is a growth role that will challenge, but in the end expand, the skills of its occupants. Once properly trained, this role will participate in the weekly, IR on–call rotation.

Michigan State University (MSU) is ranked among public universities and overall in U.S. News & World Report's America's Best Colleges 2025. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four–year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

Has significant knowledge and experience in the field of information technology or System Administration, as well as Active Directory and ticket management software. Possesses conceptual familiarity with Security concepts, Identity and Access Control mechanisms, EDR and MDR platforms, and log collection/investigation. Customer service skills and the ability to coordinate comfortably as a part of a team are easily recognized.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8–5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote–friendly. Remote–friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends May 6, 2025 at 11:55 P.M.