Level 1 Analyst

Piper Companies; Philadelphia (Philadelphia County); On-site; USD 27,552 - 31,684; Full time

Job summary

A leading healthcare organization is seeking a Level I Analyst to provide Tier 1 support and help desk assistance. This hybrid role requires working onsite two days each week. Candidates will troubleshoot hardware and software issues across various operating systems and software applications. Strong communication skills and eagerness to learn are essential, along with a high school diploma. Compensation starts at $20/hour with a contract-to-hire structure.

Qualifications

• Experience providing Tier 1 or help desk support preferred.
• Working knowledge of Windows, Mac OS, iOS, and Android.
• Understanding of ITIL processes preferred.

Responsibilities

• Resolve Level 1 phone and remote issues.
• Provide hardware and software troubleshooting support.
• Deliver enterprise and desktop application support.

Skills

Strong communication skills

Eagerness to learn

Troubleshooting processes

ITIL processes knowledge

Education

High School Diploma

Tools

Windows

Mac OS

iOS

Android

Remote support tools

Job description

Piper Companies is seeking a Level I Analyst to join a leading healthcare organization. This is a hybrid, contract‑to‑hire opportunity with onsite requirements two days per week in office. The Level I Analyst will serve as true Tier 1 support providing phone and remote help desk support across the organization.

Responsibilities of the Level I Analyst include:

• Resolve Level 1 phone and remote issues and questions across the organization.
• Provide device hardware and software troubleshooting and support for Windows, Mac OS, iOS, and Android operating systems, including encryption support.
• Deliver enterprise and desktop application support.
• Support printer access and installations, including driver updates.
• Perform password resets and assist with remote access support.
• Utilize working knowledge of help desk solutions aligned with ITIL processes.
• Stay current with IT security, HIPAA, and compliance‑related requirements and technologies.
• Communicate effectively with co‑workers, visitors, and staff while upholding organizational values.

Qualifications for the Level I Analyst include:

• Experience providing Tier 1 or help desk support preferred, but not required.
• Strong communication skills with the ability to guide a wide variety of users through technical issues.
• Eagerness to learn and grow within the IT field.
• Working knowledge of Windows, Mac OS, iOS, and Android environments.
• Familiarity with enterprise applications, remote support tools, and troubleshooting processes.
• Understanding of ITIL processes preferred.
• High School Diploma required; Bachelor’s degree not required.

Compensation for the Level I Analyst includes:

• Pay Rate: $20–$23/hour
• Contract‑to‑Hire Structure: 3‑month SOW increments, with contracts expected to extend at least one year
• Hybrid Schedule: 2 days onsite per week at any Jefferson location

Keywords: Level 1 Support, Help Desk, Tier 1, Desktop Support, Windows, Mac OS, iOS, Android, ITIL, HIPAA, Remote Support, Application Support, Printer Support, Password Resets, Healthcare IT, Contract-to-Hire

#LI-TK1 #LI-HYBRID