Lettershop Supervisor

Amsive LLC; Bolingbrook (IL); On-site; USD 29,549 - 42,085; Full time

Job summary

Amsive LLC is seeking a Lettershop Supervisor to lead the insert team in Bolingbrook, IL. You will direct an hourly workforce to meet quality, schedule, and budget requirements, while ensuring safety and regulatory compliance.

Responsibilities include coordinating with production, managing shift schedules, and driving continuous improvement in productivity and accuracy in mail inserting operations.

Qualifications

• Experience in mail or print industry preferred.
• Ability to read safety rules and operating manuals.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Lead Lettershop/Mail Inserting area.
• Execute production schedules for 1st shift insert area.
• Communicate with Lettershop/Mail Inserting Manager.
• Operate and maintain inserting equipment and perform basic troubleshooting.
• Verify production records and ensure quality per SOPs.
• Collaborate with Prepress, Print, and Mail teams on workflow.

Skills

Attention to detail

Communication skills

Reading documents

Independent worker

Education

High School Diploma or GED

Job description

Location

605 Territorial Dr, Bolingbrook, IL 60440

Work Hours

3am – 3pm Sunday – Tuesday and every other Wednesday with expected overtime.

Pay

Starting at $26.00/hr based on skills and experience.

Summary/Objective

The Lettershop Supervisor is responsible for leading and directing the insert team. The supervisor leads an operations team of hourly employees within the mail inserting area to ensure the product meets quality, budgeted hours, materials, and output requirements. Responsibilities include ensuring products meet customer specifications, delivery requirements, schedule, and company policies; continuous improvement of methods, productivity, quality; and performing first‑piece/timed inspections on each product line. The supervisor also ensures employees stay compliant with safety and work procedures and informs managers of issues that may impact quality, schedules, costs, safety, and machine operation.

Essential Functions

• Lead the Lettershop / Mail Inserting area.
• Execute production schedules for the 1st shift insert area.
• Communicate effectively with the Lettershop / Mail Inserting Manager.
• Operate and maintain mail inserting equipment.
• Troubleshoot equipment‑related issues.
• Handle both cut‑sheet and roll paper stock jobs.
• Collaborate with Prepress, Print, and Mail teams on imposition and workflow recommendations.
• Follow written instructions in job tickets, general work instructions, and operating standards.
• Perform production quality verifications per standard operating procedures.
• Operate and set up inserting equipment, including cutting, accumulating, folding, and inserting.
• Perform daily maintenance and assist with emergency maintenance specific to devices.
• Verify production records/sequence steps on all variable jobs.
• Complete departmental daily tasks including housekeeping, communications, and operations.
• Enter job data in ERP for labor tracking, material usage, and productivity numbers.
• Collaborate and assist department managers to meet deadlines.
• Maintain a clean and safe environment.
• Flexibility to work overtime and in other departments as needed to meet goals.
• Perform duties in compliance with company regulatory standards.

Skills, Experience, and Qualifications

• 3+ years of continuous work experience (preferred in mail or print industry).
• Effective process management and excellent communication skills.
• High School Diploma or GED required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; document regular activities and e‑mail correspondence.
• Ability to perform basic arithmetic in all units of measure.
• Ability to use common sense to carry out detailed but uncomplicated written or oral instructions.
• Strong organizational skills and ability to multi‑task.
• Aptitude for accuracy and meticulous eye for detail.
• Ability to work independently.

Supervisory Responsibilities

Lead the Lettershop team and work closely with management.

Work Environment

Position operates in a regulated manufacturing print/mail production facility.

Physical Demands

• Stand and walk for up to 12 hours, with frequent bending, kneeling, and reaching.
• Lift, push, or pull up to 50 pounds.
• Perform repetitive motions in a fast‑paced production environment.

Security Clearance

Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Equal Employment Opportunity Statement

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company’s equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.