Lessons Lead

Music & Arts; Herndon (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Music & Arts in Herndon, Virginia is seeking a Retail Lessons Lead to ensure a great experience for customers and students. You will be responsible for driving sales and enrollment in the lessons program while mentoring staff and ensuring policies are followed. Strong communication and leadership skills are necessary, along with the ability to coordinate lesson schedules effectively. This role requires a commitment to customer satisfaction and maintaining instructional quality.

Qualifications

• Experience in sales and customer service.
• Ability to lead and mentor others.
• Strong communication skills.

Responsibilities

• Ensure a great experience for customers and students.
• Drive and maintain sales and promotional programs.
• Coordinate lesson schedules with instructor availability.

Job description

Retail Lessons Lead

The Retail Lessons Lead is responsible for ensuring a great experience for all customers and students by selling lessons, assisting customers with questions, and providing tours of the Lessons facility.

Essential Functions

• Increase the student count within the lesson program by driving and maintaining sales and promotional programs
• Lead, manage, and mentor others, ensuring policies and procedures are followed
• Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met, providing effective positive and constructive feedback
• Communicate with parents and students, ensuring an overall positive experience
• Provide guidance to instructors, their schedules (both teaching and non-teaching schedule), and students by coordinating lesson schedules with the availability of the instructors
• Maintain and increase curriculum enrollment
• Ensure systems are functioning properly