Lesson Advisor

Guitar Center; Kansas City (MO); Hybrid; USD 20,664 - 34,440; Full time

Job summary

Guitar Center seeks a Lessons Advisor to support and grow its Lessons program. This role involves managing inbound and outbound calls, scheduling lessons, and delivering exceptional customer service. The position may be hybrid, remote, or on-site depending on business needs.

The ideal candidate has strong communication skills, a passion for music, and the ability to handle multiple tasks effectively. Bilingual Spanish-speaking skills are a plus for additional compensation.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage multiple systems and tasks simultaneously is required.
• Comfortable with outbound calling and consultative conversations.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to prospective customers.
• Schedule students with appropriate instructors based on availability.

Skills

Strong communication and customer service skills

Ability to manage multiple systems and tasks simultaneously

Comfortable with outbound calling and consultative conversations

Passion for music, education, or the Guitar Center brand

Bilingual Spanish-speaking skills preferred

Job description

Location: Hybrid, Remote, or On-Site
Employment Type: Full-Time
Pay: Competitive hourly rate
Pay Differential: Additional compensation for bilingual Spanish-speaking candidates

Position Summary

The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Key Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons
• Advertise and promote Guitar Center Lessons to prospective and existing customers
• Schedule students with appropriate instructors based on availability, skill level, and goals
• Research students and instructors to ensure accurate placement and follow-up
• Manage lesson-related cases, questions, and issue resolution
• Stay up to date on processes, systems, tools, and Guitar Center brand standards
• Accurately document customer interactions in internal systems
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction

Qualifications

• Strong communication and customer service skills
• Ability to manage multiple systems and tasks simultaneously
• Comfortable with outbound calling and consultative conversations
• Passion for music, education, or the Guitar Center brand
• Bilingual Spanish-speaking skills preferred (eligible for pay differential)
• Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs
• For remote roles: ability to work in a quiet, distraction-free environment with reliable internet

Equal Opportunity Employer

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

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