LensCrafters - Store Manager IV #314 - WOLFCHASE GALLERIA - Memphis TN

Luxottica; Memphis (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a dynamic team at a premier retail location. In this role, you will ensure exceptional customer service while driving key performance indicators. You'll be responsible for training and coaching staff, analyzing performance metrics, and collaborating with healthcare professionals to enhance the customer experience. This is a fantastic opportunity to join a global leader in vision care, where you can make a significant impact in a supportive and innovative environment. If you thrive in a fast-paced setting and are dedicated to excellence, we invite you to apply and help shape the future of eye care.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 4+ years of management experience in a retail environment.
• Strong knowledge of optical theory and merchandise.

Responsibilities

• Lead the LensCrafters team to provide exceptional customer service.
• Analyze store performance and implement action plans.

Skills

Customer Service

Management

Sales Skills

Team Building

Strong Communication

Basic Math Skills

Influencing Skills

Negotiation Skills

Education

High School Diploma

College Degree

Tools

Cash Register

Computers

Calculators

Job description

LensCrafters - Store Manager IV #314 - WOLFCHASE GALLERIA - Memphis TN

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes, and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers, and calculators
• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting, and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.