LensCrafters - Store Manager IV #314 - WOLFCHASE GALLERIA - Memphis TN

EssilorLuxottica; Memphis (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to lead a passionate team at a renowned optical retail chain. This role is pivotal in delivering exceptional customer experiences while driving key performance indicators. The ideal candidate will possess strong management skills, a commitment to customer service, and the ability to analyze and improve store operations. Join a community that values innovation and quality care, and contribute to transforming the eyewear and eyecare industry. This opportunity is perfect for those eager to make a meaningful impact in a dynamic environment.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• 4+ years management experience in a retail environment.
• Strong influencing and negotiating skills are essential.

Responsibilities

• Ensure exceptional customer service and team performance.
• Analyze store KPIs to implement improvement plans.

Skills

Management/Supervisory Experience

Customer Service Skills

Strong Communication

Team Building

Sales Skills

Basic Math Skills

Time Management

Education

High School Graduate

College Degree

Tools

Cash Register

Computers

Job description

Requisition ID:881296

Store #:000314 LensCrafters

Position:Full-Time

Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service


• Provide training and coaching to the team leveraging Company provided programs


• Analyzes reporting to create and implement action plans to improve store KPIs, including:


• NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others


• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time


• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs


• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience


• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

• High School graduate or equivalent


• 4+ years management/supervisory experience


• Comprehensive knowledge from operations, processes and business implications


• Strong influencing and negotiating skills


• Team building and management skills


• Knowledge of current optical theory and merchandise


• Strong communicator and listener


• Strong basic math skills (addition, subtraction, multiplication, division)


• Sales skills


• Familiarity with cash register, computers and calculators


• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent


• State licensure (if applicable) and/or ABO Certification in non-licensed states


• LensCrafters Final Inspector Certification


• LensCrafters Quality, Fitting and Adjusting Program


• Previous experience in customer service and retail


• Knowledge of current store merchandise


• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.



Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].



We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.