LensCrafters - Licensed Store Manager IV #314 - WOLFCHASE GALLERIA - Memphis TN

Luxottica; Memphis (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative optical retailer where your leadership can shine. As a Store Manager, you will inspire a dedicated team to deliver outstanding customer service and achieve business goals. You will be responsible for managing store operations, training staff, and ensuring a fun and safe environment for both employees and customers. This role offers the chance to make a significant impact in the eyewear industry while enjoying a competitive salary and benefits package. If you have a passion for retail and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 4+ years of management experience in a retail environment.
• Strong knowledge of optical theory and merchandise.

Responsibilities

• Lead store operations to achieve key performance indicators.
• Train and guide staff to deliver exceptional customer service.

Skills

Management Skills

Customer Service

Sales Skills

Strong Communication

Team Building

Basic Math Skills

Influencing Skills

Negotiating Skills

Education

High School Diploma or Equivalent

College Degree or Equivalent

Tools

Cash Register

Computers

Calculators

Job description

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LensCrafters - Licensed Store Manager IV #314 - WOLFCHASE GALLERIA - Memphis TN

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, to include exam growth and retention
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.
• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
• Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
• Maintains safe AND FUN working environment for all associates/customers.
• Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.