LensCrafters - Licensed Optician

LensCrafters; Brockton (MA); On-site; USD 34,440 - 53,726; Full time

Benefits offered by this job

Bonus potential

Employee discounts

Job summary

LensCrafters in Brockton, MA is seeking a licensed optician to deliver exceptional service and craft high-quality eyewear. You will fit, measure, and customize eyewear while guiding customers through prescription decisions and lens options.

The role requires state licensure, optical dispensing experience, and strong customer service. You will use POS systems and an iPad to check merchandise, manage orders, and ensure a flawless store presentation.

Qualifications

• High school graduate or equivalent.
• State licensure required to practice.
• Optical dispensing experience preferred.
• Strong customer service, communication, and teamwork.
• Knowledge of current store merchandise and fashion trends.
• Basic math, POS, and calculator familiarity.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescription in lenses.
• Lead in optical acumen and product knowledge.
• Take and record measurements; adjust eyewear precisely.
• Use technology and iPad to assist customers and orders.
• Maintain store appearance and safety practices.

Skills

Customer service

Communication

Team building

Sales with tablet

Tech adaptability

Education

State licensure

Optical dispensing experience

High school diploma

Tools

POS systems

iPad/tablet

Calculators

Job description

Role Overview

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear which exceeds our customers’ expectations.

Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses and precisely place prescription in lenses
• Act as a leader in optical acumen
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assist the team with complex product needs and prescriptions
• Accurately and thoroughly use technology despite time pressure and customer volume, demonstrate exceptional product knowledge, and use appropriate tools
• Proactively explore root causes of issues, forward‑think, ensure customers are satisfied and expectations are exceeded, solution‑driven
• Ability to multi‑task, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help keep the store clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Be resourceful, self‑motivated with a desire for continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

Basic Qualifications

• High school graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales skills – ability to use and carry an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Compensation & Benefits

Pay Range: 25.02 – 39.02

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail] .
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.