LensCrafters - Assistant Manager

LensCrafters; Westland (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the eyewear industry is seeking an Assistant Manager to lead store operations, drive sales performance, and develop team members. This role requires strong leadership and communication skills, along with a solid understanding of retail business practices. Ideal candidates will have management experience and a commitment to delivering exceptional customer service.

Qualifications

• At least 1 year of management or supervisory experience.
• Knowledge of retail operations, policies, and processes.

Responsibilities

• Achieve and exceed key performance indicators (KPIs) such as sales and customer retention.
• Lead, train, and guide team members.
• Ensure store appearance aligns with visual directives.

Skills

Communication

Problem Solving

Selling Skills

Education

High School diploma

College degree

Job description

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Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Company combines expertise in advanced lens technologies and iconic eyewear craftsmanship to create a vertically integrated business addressing the world's evolving vision needs and the growing eyewear industry.

With over 180,000 employees across 150 countries, our teams are creative, entrepreneurial, and valued for their unique perspectives. We are committed to vision and enable people to “see more and be more” through innovative designs, lens technologies, and quality craftsmanship. Our work impacts millions daily by changing how they see the world.

General Function

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager. It behaves as a business owner within the marketplace and LensCrafters organization, representing the brand as the premier destination for all vision needs and delivering key performance metrics.

Major Duties & Responsibilities

• Achieve and exceed key performance indicators (KPIs) such as sales, traffic, conversion rates, customer retention, and profitability.
• Understand retail business operations, market trends, and competition to improve sales and results.
• Support the store manager in diagnosing business issues and leveraging retail, lab, and doctor synergies.
• Assist in developing and executing business plans to maximize sales and profits.
• Lead, train, and guide team members, providing feedback and support for development.
• Participate in recruiting and creating a talent pipeline.
• Ensure store appearance aligns with visual directives and maintains a positive environment.
• Maintain compliance with company policies and procedures, and meet all safety and administrative requirements.
• Work flexible hours, including nights and weekends.

Basic Qualifications

• High School diploma or equivalent.
• At least 1 year of management or supervisory experience with direct reports.
• Knowledge of retail operations, policies, and processes.
• Strong math skills and familiarity with cash registers, computers, and calculators.
• Excellent communication skills in English, both written and oral.
• Proven selling skills and problem-solving ability.

Preferred Qualifications

• College degree or equivalent.
• Leadership experience in retail and customer service.
• Basic optics knowledge and familiarity with store merchandise.
• State licensure or ABO Certification (if applicable).
• Brand-specific certifications such as Final Inspector Certification.