LensCrafters - Assistant Manager

EssilorLuxottica; Westland, Cotton Flat (MI, TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead and inspire a dynamic team in a retail environment. This role is pivotal in driving sales performance and enhancing customer experience while supporting the Store Manager. You will be responsible for training staff, maintaining store appearance, and ensuring compliance with company policies. If you are passionate about retail and have a knack for leadership, this is your chance to make a significant impact in a thriving business that values innovation and teamwork.

Qualifications

• 1+ year of management experience with direct reports.
• Knowledge of retail operations and strong communication skills.

Responsibilities

• Lead the team and support the Store Manager in achieving KPIs.
• Provide training and guidance to team members.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Basic Math Skills

Communication Skills

Problem-Solving Ability

Education

High School Diploma

College Degree

Tools

Cash Registers

Computers

Calculators

Job description

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Company brings together the expertise of two pioneers in the industry, one in advanced lens technologies and the other in iconic eyewear craftsmanship, to create a vertically integrated business that addresses the world's evolving vision needs and the growing demand in the global eyewear industry.

With over 180,000 employees in 150 countries, our team is creative, entrepreneurial, and values individuality. Committed to vision, we enable people to "see more and be more" through innovative designs, lens technologies, and cutting-edge processing methods. We impact millions daily by changing how they see the world.

GENERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality and improvement to meet or exceed key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business and transfers knowledge to improve sales and results. Learns about competitors and market trends.
• Supports the store manager in diagnosing the business and leveraging Retail, Lab & Doctor synergies to drive results.
• Supports business plans to maximize sales & profit, addressing opportunities for recovery.
• Partners with store manager to lead a team with strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers constructive feedback timely.
• Informs store manager of situations requiring development or disciplinary actions.
• Supports recruiting, helps select high-caliber team members, and creates a talent pipeline.
• Follows staffing guidelines.
• Maintains store appearance & executes visual directives.
• Builds positive relationships with doctors.
• Ensures team compliance with company policies & goals.
• Anticipates problems, explores root causes, and seeks long-term solutions.
• Performs administrative duties and maintains a safe work environment.
• Works flexible schedules, including nights & weekends.

BASIC QUALIFICATIONS

• High School diploma or equivalent
• 1+ year of management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash registers, computers & calculators
• Proficiency in English for all communication
• Strong communication & listening skills
• High-level selling skills
• Proven problem-solving ability

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Leadership experience in retail & customer service
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure or ABO Certification (if applicable)
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program