Lending Systems Leader: AI & Process Optimizer

orsa credit union; Plymouth (MI); Hybrid; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision

Generous PTO

Paid parental leave

Flexible work options

Community resource groups

Job summary

orsa credit union in Michigan is seeking a Lending Systems Analyst to design, configure and support loan origination, product and pricing engines, POS and servicing platforms. The role emphasizes collaboration with Lending teams to implement enhancements, manage test lifecycles and ensure regulatory alignment.

The position offers a hybrid work model in Michigan, with a minimum hourly rate of $35.29 and opportunities to grow with relevant experience and transferable skills.

Qualifications

• Minimum 2 years of experience as a systems analyst.
• Familiarity with lending products, services, systems, and workflows.
• Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

Responsibilities

• Serve as the primary lending systems analyst by managing and refining the system platforms; and by troubleshooting issues and underlying causes.
• Own workflow developments and enhancements, system conversions and integrations, identify and remediate system vulnerabilities, and facilitate the implementation of new regulatory requirements.
• Lead end-to-end testing lifecycle, including creating test plans, executing UAT, and validating system conversions and integrations before production deployment.

Skills

Systems analysis

Lending domain knowledge

Requirements gathering

Testing lifecycle

Education

High school diploma or equivalent

Tools

Encompass

Optimal Blue

Blend

FICS Mortgage Servicer

Job description

core system operations Full Time Standard Team Member Plymouth, MI, US

30+ days ago Requisition ID: 7056731

Our Purpose

To create joy and ignite Michiganders’ Impossible Dreams.

Shared Commitments

At orsa, our commitments start with our purpose and are guided by our vibrantly lived values. We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.

Role Purpose

The lending systems analyst leverages deep lending domain expertise alongside strong technical aptitude to support, design and configure systems including loan origination systems, product and pricing engines, point of sale systems and loan servicing platforms.

This position has a minimum annual salary of$73,400, but your offer amount may be increased with relevant work experience and transferable skills.

Primary Responsibilities

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are:

Lending System Administration and Configuration

• Serve as the primary lending systems analyst by managing and refining the system platforms; and by troubleshooting issues and underlying causes.
• Responsible for the design, documentation, building, testing, and enhancement deployment of various lending systems.
• Own workflow developments and enhancements, system conversions and integrations, identify and remediate system vulnerabilities, and facilitate the implementation of new regulatory requirements.
• Leverage system knowledge to partner with various areas of the credit union to advance organizational initiatives and support operations.
• Manage the full life cycle of system upgrades and releases, including initial assessment, collaboration with Lending teams to analyze impact, execution of associated system changes and communication.
• Combine research with operational and system knowledge to make recommendations and establish requirements for system and process changes.
• Maintain system and procedural documentation.

Project Execution

• Participate in RFP processes to guide the organization toward appropriate decisions regarding new software.
• Support organizational and departmental projects involving Lending systems.
• Lead requirements gathering with stakeholders to translate complex business needs into precise technical specifications.
• Own the end-to-end testing lifecycle, including creating test plans, executing UAT, and validating system conversions and integrations before production deployment.
• Document system architecture, data flows, and SOPs to facilitate knowledge transfer and support future scalability.

Champion Operational Excellence and Efficiency

• Shadow Lending team members to better understand their workflows. Identify opportunities to drive efficiency through system enhancements and reimagined workflows.
• Collaborate with Lending and AI teams to identify opportunities for robotic process automation and AI driven workflows. Provide support in the design, build and execution of AI processes.
• Leverage technology solutions for continuous improvements of processes and service for team members and members.

Qualification and Competency Requirements

As an organization focused on creating belonging, we appreciate that outstanding team members have different roads to excellence. Therefore, we don’t compromise on capability but are capability but use qualifications as guidelines. Typically, we’d expect a great lending systems analyst to have built capabilities through experiences that would include a minimum of:

• Education:
  • High school diploma or equivalent.
• Work Experience:
  • Minimum 2 years of experience as a systems analyst.
• Industry Experience:
  • Familiarity with typical lending products services, systems, and workflows.
  • Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

Preferred Qualifications and/or Competencies

• Industry Experience:
  • Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

The outcome of experience is our priority, so proficiency will be evaluated over means of acquiring it. Necessary competencies include:

Leadership

At orsa, whether we serve as managers, lead cross-functional teams or initiatives, or simply lead ourselves, we are all leaders.

• Core Adaptive Capabilities: Recognizes recurring patterns in how leaders struggle to apply new skills, adjusting facilitation and coaching approaches as cohorts, leader needs, and business context shift.
• Human-Centered Leadership: Brings genuine empathy and psychological safety to coaching conversations with leaders, especially during vulnerable moments such as a new leader's first team conflict.
• Strategic Thinking & Innovation: Tries new facilitation techniques and reinforcement tools, sharing what resonates with peers to strengthen orsa's leadership development practice.
• Execution in Ambiguity: Exercises sound personal judgment when a session or coaching conversation doesn't go as planned, adapting in the moment and escalating truly novel leadership challenges to the capability team.
• Technology & Data Fluency: Uses the LMS, scheduling, and feedback tools responsibly and accurately to plan, deliver, and track leadership development experiences.

Functional

• Learning Design & Facilitation: Delivers leadership development experiences across all levels using neuroscience and experiential learning.
• Communication & Storytelling: Facilitates leader assimilation, transition support, and high-stakes developmental conversations.
• Cross-Functional Collaboration: Enables leaders with coaching frameworks and practical tools; equips them to reinforce learning in their teams.
• Continuous Improvement: Reinforces behavior change through spaced follow-up, reflection activities, and peer accountability strategies.
• Member Experience Orientation: Connects leadership effectiveness to team member experience and organizational culture outcomes.
  

Work Model and Conditions: Hybrid

This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient. This position also works from home, where an appropriate work environment is required. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

The hybrid classification provides the opportunity to flex with purpose, empowering team members to work in locations best suited for work and life. In that spirit, those in a hybrid role are encouraged to maintain a commutable proximity to their primary work location because:

• The organization expects hybrid team members to attend certain meetings in person
• Managers may require onsite work to support outcomes
• Work model classification is subject to change

As a team member of orsa, you’ll enjoy:

• Comprehensive medical, dental, and vision plans
• Generous paid time off package for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options depending on position
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of orsa’s talent acquisition team will be in contact with you shortly!

Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!