Lending Sales Support Specialist - Loan Ops

First Citizens Bank; Wellesley (MA); On-site; USD 42,622 - 57,652; Full time

Job summary

First Citizens Bank is hiring a Sales Support Specialist in Wellesley, MA, to provide essential sales support for Commercial and Business Banking groups. Responsibilities include document processing, credit servicing support, and customer service coordination. Qualified candidates will have a High School Diploma or GED with experience in banking, particularly lending, and familiarity with Microsoft Office. The role offers a competitive salary between $30.94 and $41.85 based on experience and skills.

Qualifications

• Must have 1+ years of experience in banking, ideally in a lending-specific role.
• Experience working in a fast-paced, deadline-driven environment.
• Experience assisting multiple bankers throughout the process.

Responsibilities

• Provide ongoing sales support to Lenders and identify cross-sell opportunities.
• Originate, process, and ensure accuracy of loan documentation.
• Resolve documentation exception issues and maintain service levels.
• Communicate and follow up on portfolio past dues.
• Handle customer requests for information and problem resolution.

Skills

Strong relationship building skills

Detail-oriented

Professional written and verbal communication skills

Proficient in Microsoft Office Suite

Ability to multitask

Education

High School Diploma or GED with 4+ years experience

Bachelor’s Degree with experience in sales or lending support

Job description

First Citizens Bank is hiring a Sales Support Specialist in Wellesley, MA, to provide essential sales support for Commercial and Business Banking groups. Responsibilities include document processing, credit servicing support, and customer service coordination. Qualified candidates will have a High School Diploma or GED with experience in banking, particularly lending, and familiarity with Microsoft Office. The role offers a competitive salary between $30.94 and $41.85 based on experience and skills.