Sales Support Specialist (Commercial Lending Assistant)

First Citizens; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist (Commercial Lending Assistant) to partner with Commercial/Business Banking teams in sales, servicing and management of clients and loan portfolios. The role emphasizes coordination of materials, loan documentation accuracy, and proactive customer service across banking products.

The ideal candidate will bring proven sales support experience, strong communication skills, and a detail-oriented, process-driven approach to support lenders and

Qualifications

• Bachelor's Degree or GED/Equivalent in Sales, Customer Service, or Operations.
• 4 years' experience in Sales, Customer Service, or Operations is preferred.
• Experience with commercial loan documentation or banking support is a plus.

Responsibilities

• Ongoing Sales Support: assist Lenders with sales opportunities and materials, coordinate materials for presentations, set up sales calls, and maintain prospect lists.
• Documentation Support: originate and ensure accuracy of loan documentation for closings, input financial information into the loan system.
• Credit Servicing Support: resolve documentation issues, update financial statements, prepare files for portfolio reviews.
• Monitor Past Due Credits: communicate and follow up on past-due accounts to keep them current.
• Customer Service/Office Support: coordinate opening of deposits and banking services with branches, handle customer information requests.

Skills

Sales Support

Commercial Loans

Communication (Written and Verbal)

Detail oriented

Process-Oriented

Education

Bachelor's Degree or GED/Equivalent

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Overview

First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

Responsibilities & Qualifications

• Ongoing Sales Support:Provide ongoing sales support to Lenders which includes identifying sales and cross-sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.
• Documentation Support and Accuracy:Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
• Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
• Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.

Position Specific Skills:

• Sales Support
• Commercial Loans
• Communication (Written and Verbal)
• Detail oriented
• Process-Oriented

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent in Sales, or Customer Service, or Operations and 4 years' experience in Sales, or Customer Service, or Operations.

Preferred Qualifications:

Experience in commercial loan documentation, commercial lending support or other banking position.

Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.

Experience in paralegal support.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.