Lending Operations Specialist — Customer Care

Talentify; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plan

Job summary

BMO Financial Group in Cedar Rapids seeks a Customer Care Specialist to join the Transportation Finance Operations team. You will support daily lending operations, including loan administration, servicing, and payment processing within SLAs.

You will gather data for reports, manage routine tasks, and collaborate with stakeholders to ensure accuracy and timely responses. Typically 2–3 years of experience and a related post-secondary degree are requested.

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of MS Word, Excel and PowerPoint beneficial.
• Understanding of lending operations and regulatory requirements.

Responsibilities

• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Supports change management of varying scope and type; tasks focused on execution and sustainment.
• Executes routine tasks such as service requests, transactions, queries etc. within SLAs.
• Communicates and collaborates with internal and external stakeholders to deliver on objectives.
• Develops and maintains an understanding of regulatory requirements and risks in operations.

Skills

Analytical skills

Communication skills

Organizational skills

Collaboration & teamwork

Problem solving

MS Word

MS Excel

MS PowerPoint

Education

Post-secondary degree

Job description

BMO Financial Group in Cedar Rapids seeks a Customer Care Specialist to join the Transportation Finance Operations team. You will support daily lending operations, including loan administration, servicing, and payment processing within SLAs.

You will gather data for reports, manage routine tasks, and collaborate with stakeholders to ensure accuracy and timely responses. Typically 2–3 years of experience and a related post-secondary degree are requested.