Lender Operations Specialist

Allied Solutions LLC; Carmel (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Allied Solutions LLC in Carmel, IN is seeking a Lender Task Administrator to partner with client and internal teams, ensuring relationships through day-to-day management of CPI/LPI and review of the lender cycle; responsibilities include delivering accurate billings and notices to lenders and borrowers.

You will handle workflow administration (60%), issue resolution (20%), and data analysis (20%), guide operations, respond to inquiries, track performance, and maintain SLA targets while providing

Qualifications

• Strong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple internal teams and co-workers.
• Less than 12 months of related experience required.
• High School Diploma or GED required.
• Associate's degree or Vocational or Technical School Degree preferred.
• Be resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs.
• Ability to work independently and take ownership of client issues, perform successfully under minimal supervision.
• Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and must be able to work individually and part of a team.
• Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause.
• Adapt to change in workload, department changes, and internal processes.

Responsibilities

• Process and audit notices, certificates, premium, images, client requests, and other aspects of day-to-day management of CPI and LPI.
• Manage premium collection and refunding for timeliness and accuracy.
• Subject Matter Expert for internal employees on day-to-day operational questions pertaining to CPI/LPI.
• Forecast the client's requirements to deliver exceptional service and solutions.
• Identify, elevate, and manage tasks related to program impacts to the client, sales and loan servicing teams.
• Answer questions, correct errors, and resolve discrepancies; track and report information to Management.
• Track accounts to ensure timely processing; provide communication in response to issues; assist with research to determine root cause.
• Ensure high standards of quality are maintained.
• Process queues/reports/products; maintain timely workloads (SLA's).
• Other responsibilities and duties as assigned.

Skills

Strong communication

Independent work

Organizational skills

Problem solving

Adaptability

Customer service mindset

Education

High School Diploma or GED

Associate's degree or Vocational or Technical School Degree

Job description

Allied Solutions LLC in Carmel, IN is seeking a Lender Task Administrator to partner with client and internal teams, ensuring relationships through day-to-day management of CPI/LPI and review of the lender cycle; responsibilities include delivering accurate billings and notices to lenders and borrowers.

You will handle workflow administration (60%), issue resolution (20%), and data analysis (20%), guide operations, respond to inquiries, track performance, and maintain SLA targets while providing