Leisure Travel Advisor Vancouver, Washington

Senecanationgroup; Vancouver (WA); On-site; USD 28,929 - 34,440; Part time

Job summary

A travel management company in Vancouver, Washington, is seeking a Part-Time Travel Advisor to assist clients with vacation arrangements. Candidates must have at least 2 years of agency experience and strong sales skills. This role involves securing reservations and maintaining client records using ClientBase CRM. The hourly wage ranges from $21 to $25 USD depending on experience.

Qualifications

• 2+ years of agency experience required.
• Intermediate to high level of understanding of GDS systems.
• Proven ability to manage difficult customer situations.

Responsibilities

• Plan and secure vacation reservations for clients.
• Strictly adhere to sales process and meet productivity levels.
• Record all client data and travel purchases accurately.

Skills

Sales skills

Customer service

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

ClientBase CRM

Microsoft Office

Job description

At Seneca Holdings, we believe that a great workplace starts with a strong sense of purpose and community. As a company wholly owned by the Seneca Nation, a federally recognized American Indian Tribe, our culture is built on the values of quality, integrity, teamwork, professionalism, and connection. Established in 2009, we operate a diverse portfolio of businesses that currently includes federal government, environmental solutions, travel management for businesses, governments, and leisure, and sports and entertainment.

Every business we build plays a role in ensuring long‑term economic self‑sufficiency for members of the Seneca Nation. What sets us apart is we’re guided by the Seneca Nation’s Seventh Generation Principle, based on the philosophy that all decisions should be made with purpose, ensuring a positive impact on the future seven generations.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

CI Azumano is seeking a Part‑Time Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, and securing vacation reservations with airlines, car rentals, hotels, preferred tours, and cruise lines.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Qualifications

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications

Essential and Responsibilities

• Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software: GDS system (Apollo), CRM system (ClientBase) and various approved online booking engines.
• Meet or exceed sales productivity levels as established by branch manager once appropriate training has been completed.
• Record and track all client data and travel purchases in ClientBase; invoice and record all client monies received in the CI Azumano accounting system promptly.
• Proactively market new travel offers to existing clientele; maintain complete and accurate client profiles in ClientBase.
• Act as a resource for travelers during the sales process, prior to travel, and post‑travel.

Required Competencies (Job Knowledge)

• Technical competencies required for this position are as follows post training:
• • Intermediate to high level of understanding of the ClientBase CRM software
  • Intermediate to high level of understanding of internet browser search engines and approved booking engines
  • Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams
• Sales Skills: proactively offer travel options based on clients' requests; upsell when appropriate to maximize satisfaction and commission.
• Problem Solving: identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; work well in group problem‑solving situations.
• Customer Service: manage difficult or emotional customer situations; respond promptly; solicit feedback to improve service; meet commitments.
• Interpersonal Skills: maintain confidentiality; keep emotions under control.
• Oral Communication: speak clearly and persuasively; listen and clarify; respond well to questions; participate in meetings.
• Teamwork: give and welcome feedback; put team success above own interests.
• Cost Consciousness: contribute to profits and revenue.
• Planning/Organizing: prioritize and plan work activities; use time efficiently.
• Professionalism: react well under pressure; follow through on commitments.
• Quality: demonstrate accuracy and thoroughness; apply feedback to improve performance.
• Quantity: meet productivity standards; complete work in a timely manner.
• Attendance/Punctuality: consistently arrive on time; ensure when absent.
• Dependability: follow instructions, respond to management direction; take responsibility; keep commitments.

Education and/or Experience

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Language and writing skills: read simple instructions, short correspondence, and memos; interpret tour and cruise group contracts; write simple correspondence.
• Written communication: write clearly and informatively in letter writing and electronic communications; edit for spelling and grammar; vary style to meet needs; present numerical data effectively.
• Mathematical skills: calculate figures and amounts such as discounts and commissions; perform simple math.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk or hear, frequently required to sit, occasionally required to stand, walk and use hands for typing, and occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation

Salary at Seneca is based on a variety of factors including location, experience, skill set, performance, licensure and certification, as well as contract‑specific affordability and organizational requirements. The projected hourly rate for this position is between $21 and $25 USD.

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti‑discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.