Operations Manager

Seneca Holdings; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and-dis

401K plan

Flexible work-life balance

Job summary

CI Azumano Travel, part of Seneca Holdings, seeks an Operations Manager to lead travel agency operations and develop team leaders and consultants. You will drive service levels, coach staff, and optimize performance while aligning with company standards.

The role requires a high school diploma or GED with 3–5 years related experience, a proactive approach to systems, and strong process-improvement focus. A Bachelor's degree is preferred. Full-time role with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Proactive approach to systems and processes.
• Ability to identify and correct issues before they become problems.
• Focus on process improvement and KPIs.
• Demonstrates initiative and strong judgment.
• Leads by example and mentors staff.

Responsibilities

• Monitor individual and team performance goals under guidance of the Director of Operations.
• Serve as SME when working with development, implementation, and technology.
• Coach travel consultants with feedback and skill development.
• Apply client policies and processes and assess impact of changes.
• Identify best practices and implement operational improvements.
• Oversee review of current work processes, seeking efficiency gains.
• Lead the team in reducing errors and measuring progress against goals.
• Take calls and answer emails as needed.

Skills

Proactive process management

Issue identification & resolution

Process improvement

Ownership & judgement

Leadership by example

Education

High school diploma or GED

Bachelor's degree preferred

Job description

CI Azumano Travelis Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano Travelis seeking an Operations Manager to support our team. The Operations Manager leads and develops team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.

Roles and Responsibilities include, but are not limited to

Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.

Serve as a SME when working with development, implementation and technology

Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance

Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented

Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements

Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met

Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

Take calls and answer emails as necessary.

Basic Qualifications:

High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.

Proactive approach to systems and processes.

Ability to identify and correct issues before they become problems.

Focus on process improvement and key performance indicators.

Display initiative and ownership and capability of making sound judgements.

Positive role model for all staff and lead by example

Desired Skills:

• Bachelor's Degree preferred

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.