Leisure Marine Tech Support

Furuno USA, Inc.; Maryland; On-site; USD 40,418 - 55,324; Full time

Benefits offered by this job

Medical, dental, vision & prescription plans

401K plan with company match

PTO and paid holidays

Job summary

Furuno USA, Inc. is looking for a Leisure Marine Product Support Specialist to provide technical support primarily from our Denton, MD location while occasionally traveling for shipboard repairs. An ideal candidate will have 3-5 years of experience with Furuno products, vocational training in electronics, and a strong ability to troubleshoot issues.

We offer a salary range of $29.34-$40.16 per hour, medical benefits, a 401K plan, PTO, and paid holidays. Our company supports diversity and is an Equal Opportunity Employer.

Qualifications

• 3-5 years of experience with Furuno products or military electronics.
• Valid Driver’s License and Passport required.
• FCC License with Radar Endorsement within 2 years of hire.
• Ability to stand, kneel, and lift up to 75 lbs.

Responsibilities

• Analyze and resolve technical inquiries via telephone and email.
• Conduct shipboard repairs and interface equipment.
• Draft technical FAQs and product documentation.
• Prepare trip reports and communicate performance issues.

Skills

Technical support

Troubleshooting

Customer service

Field repairs

Education

Vocational training or higher education in electronics

Job description

Furuno USA is seeking a versatile candidate to join our team as a Leisure Marine Product Support Specialist. You will act as a subject matter expert within our Service Department, combining office-based technical support with targeted on-site field repairs and training. Based out of our Denton, MD facility, you will function as a high-level point of contact for troubleshooting and resolving issues via telephone and email. You will occasionally transition to the field (approximately 10–15% travel) to provide specialized shipboard repairs, conduct dealer training seminars, and represent Furuno at national boat shows. You are expected to maintain a high level of accuracy and customer satisfaction while staying current on all product developments.

Key Responsibilities

• Analyze and resolve technical inquiries via telephone and email.
• Conduct Shipboard repairs and interface Furuno equipment with other manufacturers.
• Draft technical FAQs and product documentation.
• Prepare trip reports and communicate performance issues to relevant personnel.

Requirements

• Experience: 3-5 years with Furuno products or equivalent military electronics background.
• Education: Vocational training or higher education in electronics highly preferred.
• Licenses: Valid Driver’s License and Passport required; FCC License with Radar Endorsement required within 2 years of hire.
• Physical: Ability to stand, kneel, and climb on vessels; ability to lift/pull up to 75 lbs.

Salary Range for Leisure Marine Product Support Specialist $29.34/Hour - $40.16/Hour + overtime. Annual bonus

Benefits

Employees (and their families) are covered by medical, dental, vision & prescription plans. Employees are covered by basic life, long-term disability with optional coverage for short-term disability, voluntary life and supplemental insurance. Employees can enroll in the company’s 401K plan (company match) as well as a flexible spending plan. First year employees are eligible to receive 10 hours of PTO every month. PTO accrual increases with years of service. 3.33 hours of disability bank hours accrued monthly with a maximum benefit of 240 hours. 10 paid holidays annually.

Furuno USA, Inc. is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state or local law.