Leisure Centre Supervisor — Lead Safety, Team & Customer Experience

Serco Limited; Bangor (ME); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

6% employer matched pension

Free gym membership for you and family

Free safeguarding training and DBS

Free swimming lessons for child

Training and development opportunities

Employee Assistance Programme

Discounts across retailers

21 days’ holiday + bank holidays

Job summary

Serco Limited is seeking a Leisure Centre Supervisor in Bangor to lead daily operations at the leisure complex. You will ensure safety, deliver programmes, and support staff while maintaining high standards for a welcoming customer experience.

The role requires Lifeguard supervision, strong H&S knowledge, and a proactive, hands-on approach with excellent communication and teamwork. A valid lifeguard qualification is essential and you will receive extensive training and benefits.

Qualifications

• Experience managing leisure, hospitality or retail operations.
• Lifeguard background with supervisory experience.
• Strong health and safety knowledge with ability to lead during emergencies.
• Excellent communication and interpersonal skills.
• Confident and capable swimmer.
• National Pool Lifeguard Qualification is essential.

Responsibilities

• Lead daily operations of the leisure centre, ensuring safety and service quality.
• Train Recreation Assistants and develop team performance.
• Perform lifeguarding, reception and cleaning duties as required.
• Oversee opening/closing, rosters and programme delivery.
• Provide performance feedback and support staff development.
• Act as a visible leader, responding to customer feedback and needs.

Skills

Lifeguard background with supervisor

Leisure/hospitality/retail management

Health and safety leadership

Excellent communication

Customer-focused leadership

Staff mentoring and KPI feedback

Education

National Pool Lifeguard Qualification (NPLQ)

National Pool Plant Operators certificate

Job description

Serco Limited is seeking a Leisure Centre Supervisor in Bangor to lead daily operations at the leisure complex. You will ensure safety, deliver programmes, and support staff while maintaining high standards for a welcoming customer experience.

The role requires Lifeguard supervision, strong H&S knowledge, and a proactive, hands-on approach with excellent communication and teamwork. A valid lifeguard qualification is essential and you will receive extensive training and benefits.