Leisure Centre Supervisor

Serco Limited; Bangor (ME); Vor Ort; USD 36.000 - 42.000; Vollzeit

Benefits dieser Stelle

6% employer matched pension

Free gym membership for you and family

Free safeguarding training and DBS

Free swimming lessons for child

Training and development opportunities

Employee Assistance Programme

Discounts across retailers

21 days’ holiday + bank holidays

Zusammenfassung

Serco Limited is seeking a Leisure Centre Supervisor in Bangor to lead daily operations at the leisure complex. You will ensure safety, deliver programmes, and support staff while maintaining high standards for a welcoming customer experience.

The role requires Lifeguard supervision, strong H&S knowledge, and a proactive, hands-on approach with excellent communication and teamwork. A valid lifeguard qualification is essential and you will receive extensive training and benefits.

Qualifikationen

• Experience managing leisure, hospitality or retail operations.
• Lifeguard background with supervisory experience.
• Strong health and safety knowledge with ability to lead during emergencies.
• Excellent communication and interpersonal skills.
• Confident and capable swimmer.
• National Pool Lifeguard Qualification is essential.

Aufgaben

• Lead daily operations of the leisure centre, ensuring safety and service quality.
• Train Recreation Assistants and develop team performance.
• Perform lifeguarding, reception and cleaning duties as required.
• Oversee opening/closing, rosters and programme delivery.
• Provide performance feedback and support staff development.
• Act as a visible leader, responding to customer feedback and needs.

Kenntnisse

Lifeguard background with supervisor

Leisure/hospitality/retail management

Health and safety leadership

Excellent communication

Customer-focused leadership

Staff mentoring and KPI feedback

Ausbildung

National Pool Lifeguard Qualification (NPLQ)

National Pool Plant Operators certificate

Jobbeschreibung

Leisure Centre Supervisor

Location: Bangor Aurora Aquatic & Leisure Complex, County Down, BT20 4BN Salary: £27,274 to £32,024 plus excellent benefits Schedule: Full time, Permanent

Company: Serco Limited

Posting date: 11 Nov 2026 Closing date: 11 Dec 2026

Ready to impact a better future?

Northern Community Leisure Trust (NCLT) encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As a Leisure Centre Supervisor, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you’ll do as a Leisure Centre Supervisor

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Carry out job training for Recreation Assistants to ensure effectiveness and the development of teams and individuals.
• Carry out lifeguarding, reception, and cleaning duties as necessary
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Provide feedback on work performance to teams and individuals, carrying out regular KPI’s and assisting with staff My Catch Ups
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Does this sound like you?

• Proven experience in leisure, hospitality or retail management
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification (essential)
• Valid National Pool Plant Operators certificate or willingness to work towards it.

What we offer

• 6% employer matched pension contribution
• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• 21 days’ holiday plus bank holidays
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

This role is subject to a Basic Access NI check. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.