Leisure Booking Advisor

Hope’s Global Getaways; Cambridge (MD); Remote; USD 32,000 - 52,000; Full time

Job summary

Hope’s Global Getaways is a remote travel planning company seeking dependable Leisure Booking Advisors to research and arrange leisure vacations. You will help turn client requests into organized vacation plans by identifying options, providing information, and coordinating services with approved suppliers.

Vacation requests may include resort stays, cruises, all-inclusive packages, family trips, romantic getaways, group vacations, international destinations, tours, and excursions.

Qualifications

• Professional and courteous customer service.
• Effective written and verbal communication.
• Strong organization and time-management skills.
• Careful attention to reservation details.
• Comfortable researching information using online resources.
• Able to review and compare multiple vacation choices.
• Capable of managing several active requests and deadlines.
• Reliable when following up with clients.
• Comfortable working independently in a remote setting.
• Basic proficiency with computers, email, and web-based programs.
• Willingness to learn supplier booking platforms and reservation tools.
• Dependable internet connection and compatible device.
• Must be 18 years of age or older.
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying countries.

Responsibilities

• Receive client inquiries and gather information to begin researching a vacation.
• Identify travel dates, destinations, budgets, and experiences.
• Search approved resources for available vacation products and services.
• Locate hotels, resorts, cruises, transportation, tours, and activities.
• Review pricing, availability, and amenities.
• Prepare suitable choices based on client requirements.
• Provide information to help clients evaluate options.
• Answer questions regarding services, policies, and reservations.
• Complete requested arrangements through supplier platforms.
• Verify passenger names, dates, accommodations, and booking details.
• Record confirmations and maintain reservation documentation.
• Monitor deposits, payments, and important booking dates.
• Contact clients when additional information is needed.
• Provide reservation updates and pre-departure information.
• Assist with standard booking modifications and client questions.
• Keep current with destination information, supplier offerings, and products.

Skills

Customer service

Written & verbal communication

Organization & time management

Attention to reservation details

Online research

Independent remote work

Multi-task handling

Basic computer & web skills

Learning supplier platforms

Reliability & follow-up

Education

Reservation & booking procedures training

Supplier platforms navigation

Destination & vacation-product education

Tools

Supplier booking platforms

Reservation tools / web-based programs

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Role

We are looking for dependable, detail-oriented individuals to assist clients with researching and arranging leisure vacations. As a Leisure Booking Advisor, you will help turn client requests into organized vacation plans by identifying appropriate options, providing relevant information, and coordinating selected services.

Vacation requests can include resort stays, cruises, all-inclusive packages, family trips, romantic getaways, group vacations, international destinations, tours, excursions, and celebration travel.

Key Responsibilities

• Receive client inquiries and gather the information needed to begin researching a vacation
• Identify travel dates, destination preferences, budget guidelines, and requested experiences
• Search approved resources for available vacation products and services
• Locate appropriate hotels, resorts, cruise options, transportation, tours, excursions, and activities
• Review pricing, availability, amenities, and other relevant details
• Prepare suitable choices for clients based on their stated requirements
• Provide information that helps clients evaluate their options
• Answer general questions regarding services, policies, and reservation conditions
• Complete requested arrangements through authorized supplier platforms
• Verify passenger names, dates, accommodations, and other booking information for accuracy
• Record confirmations and maintain organized reservation documentation
• Monitor deposits, final payments, and other important booking dates
• Contact clients when additional information or action is required
• Provide reservation updates and pre-departure information
• Assist with standard booking modifications and general client questions
• Keep current with destination information, supplier offerings, and vacation products

Skills & Requirements

• Professional and courteous customer service
• Effective written and verbal communication
• Strong organization and time-management skills
• Careful attention to reservation details
• Comfortable researching information using online resources
• Able to review and compare multiple vacation choices
• Capable of managing several active requests and deadlines
• Reliable when following up with clients
• Comfortable working independently in a remote setting
• Basic proficiency with computers, email, and web-based programs
• Willingness to learn supplier booking platforms and reservation tools
• Dependable internet connection and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying countries

Training & Industry Education

• Reservation and booking procedures
• Supplier platform navigation
• Destination and vacation-product education
• Resort, cruise, tour, and package knowledge
• Client needs assessment
• Vacation research and comparison methods
• Booking documentation and quality review
• Customer communication and follow-up
• Professional certification and continuing education opportunities

Position Advantages

• Remote work environment
• Flexible part-time and full-time scheduling
• No previous travel industry experience necessary
• Beginner-friendly training and continued education
• Access to established suppliers and professional booking resources
• Opportunities to develop reservation, customer service, research, communication, organization, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued access to virtual professional resources and industry education