Legal Technology and Contract Management Systems (CMS) Manager
IEEE
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Job summary
IEEE in New York City is seeking a Legal Technology & Contract Management Systems Manager to own and administer the enterprise CMS and related legal tech platforms. You will manage day-to-day operations, configure workflows, troubleshoot issues, and drive continuous improvement while supporting the L&C team and vendors.
The role requires 7–10 years of project management experience, strong technical and client-service skills, and the ability to work in a fast-paced, hybrid environment based in
Qualifications
- Bachelor's degree or equivalent experience required.
- 7–10 years of project management experience with senior executives.
- Experience in a legal environment preferred.
- Demonstrated ability to analyze metrics with Tableau and SQL.
Responsibilities
- Lead CMS ownership and management as enterprise system owner.
- Configure and optimize workflows, templates, permissions, and integrations.
- Troubleshoot and resolve CMS and legal technology issues.
- Provide end-user training and develop knowledge resources.
Skills
Education
Tools
Job description
The Legal Technology & Contract Management Systems Manager (the \"Manager\") is the primary technical owner and lead administrator of the enterprise-wide contract lifecycle management system (the \"CMS\"). The Manager is responsible for the day-to-day operation, configuration, support, troubleshooting, and continuous improvement of the platform, as well promptly addressing daily issues, requests, and inquiries for all users.
The Legal Technology & Contract Management Systems Manager (the \"Manager\") is the primary technical owner and lead administrator of the enterprise-wide contract lifecycle management system (the \"CMS\"). The Manager is responsible for the day-to-day operation, configuration, support, troubleshooting, and continuous improvement of the platform, as well promptly addressing daily issues, requests, and inquiries for all users. As a key liaison between the IEEE Legal and Compliance (\"L&C\") team and the staff, volunteers, and vendors that work within the CMS, this is a high-impact role that demands both sophisticated technical skills and client service acumen in a dynamic, fast-pace environment. In addition to CMS ownership, the Manager will manage and support other L&C technology platforms (including legal matter management, e‑billing, whistleblower reporting, and restricted party screening platforms), and, in partnership with IEEE's IT team, the Manager will work to identify and implement applications and tools to optimize efficiency, improve knowledge management, and enhance automation across L&C functions. The incumbent must demonstrate exceptional technical, organizational and communication skills, and the ability to manage a high volume of requests with quick turnaround times. This person will be part of the L&C Legal Technology Team and serve as support and backup for the various legal operations team members, as needed, including but not limited to the e‑billing administrator and the legal operations administrator. This is a hybrid position based in New York City, NY.
- Serve as the enterprise system owner, lead administrator and point of user contact for the Contract Management System (CMS).
- Configure, maintain, and optimize CMS functionality, including workflows, templates, permissions, routing rules, fields, integrations, and system enhancements.
- Execute high volume, time sensitive workflow updates and system changes while ensuring data integrity, consistency, and alignment with legal and business needs.
- Perform troubleshooting, testing, quality assurance, and ongoing system improvements.
- Diagnose, debug, and resolve CMS and legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and system configuration issues.
- Administer and support other Legal & Compliance technology platforms (e.g., matter management, e billing, document execution and related tools).
- Coordinate integrations, migrations from legacy systems, and routine platform enhancements in partnership with IT.
- Oversee day‑to‑day operational health of legal technology tools, including vendor coordination and issue resolution.
- Provide end user support, guidance, and training for CMS and related legal technologies.
- Develop and maintain training materials, job aids, FAQs, and knowledge resources.
- Maintain Legal & Compliance technology content and internal webpages updated to ensure accuracy and usability.
- Support Legal & Compliance operational initiatives by identifying and implementing technology driven process improvements that are aligned with the OU's priorities.
- Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership.
- Professional Collaboration & Operational Effectiveness:
- Manage multiple concurrent requests in a fast paced environment while maintaining strong attention to detail and responsiveness.
- Maintain strong working relationships with attorneys, staff, volunteers, IT partners, and vendors.
- Lead or support additional initiatives and special projects for the Legal & Compliance department as needed or assigned.
- Assist in the build of Application Programming Interfaces (APIs), as needed, to ensure integration among the technology systems.
- Assist, as requested, with the creation of L&C presentations, including those regarding the CMS, MMS, or other L&C techonologies, to the various stakeholders.
- Maintain the L&C webpages, ensuring they are kept current and user-friendly.
- Periodically assess and analyze the effectiveness of L&C technologies and communicate findings with the General Counsel and L&C team;
- Manage L&C department metrics, benchmarking, and reporting.
- Prepare, manage, and communicate key performance indicators to the General Counsel and the L&C team.
- Bachelor's degree or equivalent experience required
- 7-10 years project management experience working with senior executives to ensure the efficient and effective operation of a department required
- Technological aptitude and adeptness at learning new technologies and systems required
- Experience in a legal environment, law firm, or corporate legal department is preferred
- Experience in the legal operations field required
- Demonstrated ability to analyze metrics, using tools such as Tableau and/or SQL strongly preferred.
- Demonstrated ability to manage numerous projects simultaneously, including the ability to articulate strategy, frame and interpret issues, apply influencing skills for positive change where needed, act with integrity, and execute tactically.
- Demonstrated ability with software applications, including Excel and SharePoint, and the ability to quickly understand and communicate technical concepts to others.
- Meticulous attention to detail and discretion as well as strong communication skills, good judgment, and a sense of urgency.
- Demonstrated ability to independently debug system issues, perform root-cause analysis, test fixes, document findings, and coordinate with IT or vendors when escalation is needed.
- Strong problem solving skills, proactive, highly organized and detail-oriented
- Ability to actively identify new areas for learning;
- Ability to build relationships and interact with members/volunteers, all levels of staff, external vendors, and other clients and representatives;
- Demonstrated ability to balance multiple tasks and effectively prioritize and anticipate needs;
- Ability to rely on established procedures and guidelines, historical practice, experience, and personal judgment to make decisions and resolve problems.
- Working knowledge of system integrations, APIs, single sign-on, data feeds, and vendor-managed platforms, including the ability to monitor integrations, identify failed data transfers, review error messages, test fixes, and coordinate with IT, vendors, and business owners to resolve issues.
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Min: $91,800
United States-New York-New York City
Full-time
Regular
Oct 15, 2026, 10:07:27 AM
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