Legal Support Group Manager - Litigation Support

Citi; Sioux Falls (SD); On-site; USD 122,000 - 185,000; Full time

Job summary

An established industry player is seeking a Legal Support Group Manager to lead a dynamic team in Sioux Falls. This role involves providing management support to the Litigation and Investigations’ Legal Support Unit, ensuring effective handling of legal processes. You'll collaborate with various teams across the organization, track productivity metrics, and maintain essential process documents. The ideal candidate will have extensive legal operations experience and strong communication skills, ready to thrive in a fast-paced environment. Join a company that values diversity and offers competitive benefits, making a significant impact on legal operations.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Life Insurance

Disability Insurance

Wellness Programs

Paid Time Off

Sick Leave

Paid Holidays

Qualifications

• 10+ years of relevant legal operations experience in financial services.
• Familiarity with consumer litigation and discovery rules preferred.

Responsibilities

• Provide leadership and guidance to the Legal Support Unit.
• Collaborate with teams to respond to internal requests for information.

Skills

Legal Operations Experience

Consumer Law Knowledge

Excellent Communication Skills

Organizational Skills

Team-Building Skills

Microsoft Office Proficiency

Education

Bachelors/University Degree

Juris Doctor Degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Reporting to a senior member of Citi’s Litigation and Investigations team, the Legal Support Group Manager provides management support to the Litigation and Investigations’ Legal Support Unit (“LSU”), which is comprised of the Legal Services Intake (“LSI”) unit handling the intake of legal process (including court orders, subpoenas, and other legal pleadings) directed to Citi legal entities in the U.S., the Restraining Orders team, the Cards and Mortgages Subpoenas team, and the Retail Bank Subpoenas team. The members of these teams are located in Sioux Falls, SD and San Antonio, TX. The Legal Support Group Manager directly supervises and provides support and guidance to a group of experienced “leads” who, in turn, execute tasks and workflows in support of the LSI, the Cards and Mortgages Subpoenas team, and the Retail Bank Subpoenas team.

Job Responsibilities:

• Provide leadership, management support, and day-to-day guidance to members of the LSU
• Devise, monitor, and report on internal risk and controls mechanisms relating to the LSU’s activities
• Collaborate with teams within the Legal Department and across Citi to respond to internal requests for information about the LSU’s processes and risks and controls
• Prepare reports tracking relevant metrics about productivity and work performed by the LSU
• Supervise [six] senior staff members (“leads”) supporting the LSU’s intake and subpoenas teams
• Maintain, track, and update internal process documents utilized by the LSU’s intake, subpoenas, and restraining orders teams
• Liaise with internal and external counsel with respect to the handling of non-party discovery requests and other legal process directed to Citi
• Communicate with external parties who direct non-party discovery requests and other legal process to Citi

Qualifications:

• 10+ years of relevant legal operations experience, financial services industry experience, or legal experience
• Familiarity with consumer law, consumer litigation, and/or commercial litigation and discovery rules and practices preferred
• Excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Team-building skills and experience working with remote teams
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)

Education:

• Bachelors/University degree
• Juris Doctor degree preferred

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Job Family Group:

Legal

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Job Family:

Legal Professionals

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Time Type:

Full time

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Primary Location:

Sioux Falls South Dakota United States

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Primary Location Full Time Salary Range:

$122,720.00 - $184,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 06, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.