Legal Processor

Orlans Law Group; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, RX

Short and Long-term disability

Paid time off

401(k) with company match

Job summary

Orlans Law Group in Troy, MI is seeking a detail-oriented office administrator to support foreclosure case progression, document preparation, and client communications in a hybrid work setting.

You will monitor inquiries, coordinate with outside vendors, generate reports, and maintain file integrity to ensure timely responses and accurate client updates. Requires a high school diploma; a bachelor’s degree is preferred; strong customer service skills are essential.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• High degree of customer service required.
• Intermediate computer skills required.
• Error-free data entry skills required.
• Detail orientation and task prioritization required.
• Appropriate email etiquette required at all times.
• Appropriate telephone etiquette required at all times.
• Ability to multi-task under the pressure of deadlines required.

Responsibilities

• Monitor client websites and respond to inquiries, relaying status updates and escalating as needed.
• Respond to emails, calls and messages from clients and vendors; review process server communications.
• Run reports and track court deadlines; prepare, file and mail documents.
• Perform open-source research to identify addresses for process servers.
• Assist in all department functions and daily tasks as necessary.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Multitasking

Communication

Phone etiquette

Email etiquette

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Orlans Law Group, an innovative default law firm representing servicers and secured creditors in multiple jurisdictions. This position is responsible for progressing files through the foreclosure process by preparing and filing legal documents, preparing and mailing correspondences, acting as a liaison to outside vendors as well as managing an inventory of files and communicating file progression to clients. Our office is located in Troy, MI and this position is hybrid.

Major Duties and Responsibilities:

1. Responsible for monitoring all client websites and responding to various inquiries. Includes non-routine, complex matters. Ensures complete client satisfaction; accurately relaying status updates of cases and escalating files accordingly.
2. Responds to emails, phone calls and voicemail messages from clients and vendors and responds to basic questions and concerns in a timely manner. Includes review and response to process servers and observing trends and patterns to determine efficacy of vendor’s performance.
3. Runs various reports and ensures accuracy and compliance. Utilizes reports and court docket to track court deadlines and prepare, file and mail documents accordingly.
4. Performs open-source research to identify addresses to be used by process servers.
5. Responsible for assisting in all areas of the department with routine daily functions as necessary.
6. Perform other related duties as assigned.

Required and Preferred Knowledge, Skills and Abilities:

• High school diploma or equivalent required, Bachelor’s degree preferred.
• High degree of customer service required.
• Intermediate computer skills required.
• Error-free data entry skills required.
• Detail orientation and task prioritization required.
• Appropriate email etiquette required at all times.
• Appropriate telephone etiquette required at all times.
• Ability to multi-task under the pressure of deadlines required.
• Additional Knowledge, Skills and Abilities may be required for individual positions.

Compensation & Benefits:

Orlans Law Group offers a competitive market-based salary, work/life balance and benefits including medical/dental/vision/RX, Short and Long-term disability, paid-time off, 401(k) plan with company match.

Orlans is an Equal Opportunity Employer

#ZR