Legal Practice Assistant Supervisor

Nacba; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedules

Generous Paid Time Off

Paid Holidays and floating holiday

Wellness program

Gym access

Bright Horizons caregiving assistance

LinkedIn Learning

Health insurance

401K Program

Retirement Savings Program

Job summary

Buchanan Ingersoll & Rooney is seeking a Legal Practice Assistant Supervisor in our Pittsburgh, PA office. The role oversees the Practice Assistant workforce, focusing on staff development, workflow management, and process improvements.

Ideal candidates have 7+ years in a legal support role and 2+ years in supervision, with strong HR and technology proficiency to train staff and enhance efficiency. Hybrid work arrangement offered.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years of experience in a legal support role working directly with attorneys.
• 2+ years of supervisory experience is a plus.
• Knowledge of Human Resources practices is a plus.
• Excellent written and verbal communication skills.
• Expert with legal technology used for legal support functions.
• Strong project management and organizational skills.
• Ability to manage multiple priorities and deadlines.
• Ability to maintain confidentiality.

Responsibilities

• Lead, mentor, and oversee Practice Assistant staff.
• Collaborate with Administrative Section Coordinators to manage workflows.
• Assign tasks in the Practice Support Center.
• Serve as a training lead for Practice Assistants across the firm.
• Monitor productivity metrics; reassign workflows to optimize efficiency.
• Identify process gaps and implement improvements to streamline operations.
• Stay current with new technology, including AI, and provide training.
• Partner with the Director of Administration for annual performance reviews.
• Evaluate staffing requirements including hires and PTO coverage.
• Assist with recruiting, onboarding, and integrating new Practice Assistants.
• Work with HR to address performance and employee relations matters.
• Participate in firm-wide initiatives affecting the legal support function.
• Review and approve weekly timecards, PTO and overtime.

Skills

Leadership & supervision

Project management

Written & verbal communication

Multitasking & prioritization

Confidentiality & discretion

Problem solving

Education

Bachelor's degree or equivalent

Tools

Legal technology suites (timekeeping, records mgmt, docketing)

HR practices knowledge

Job description

Full-Time

Pittsburgh, PA 15219, USA

Legal Practice Assistant Supervisor

Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients.

We are currently searching for an experienced Practice Assistant Supervisor in our Pittsburgh office. The Practice Assistant Supervisor will be responsible for the daily oversight of the assigned practice assistant workforce, ensuring the efficient operation of legal support functions, and maintaining the highest quality work standards. This position requires a strong background in legal operations or senior legal support, with a focus on staff development, workflow management, and process improvement.

Experience as a practice assistant (legal secretary, legal administrative assistant, etc.) is a must.

The Firm is currently on a hybrid work schedule.

Essential Duties and Responsibilities:

• Lead, mentor, and oversee Practice Assistant staff to promote growth, success, and high performance.
• Collaborate with Administrative Section Coordinators to manage and assign workflows to ensure timely and accurate completion of legal support tasks.
• Work with Administrative Section Coordinators and other staff to ensure the assignment and completion of tasks in the Practice Support Center.
• Serve as a training lead for Practice Assistants across the firm.
• Monitor and analyze productivity metrics; reassign workflows as necessary to optimize efficiency.
• Identify process gaps and implement improvements to streamline operations and enhance quality.
• Stay current with new technology, including artificial intelligence, procedures, and best practices; provide training and ongoing support to direct reports.
• Partner with the Director of Administration to conduct annual performance reviews and address employee development needs.
• Evaluate staffing requirements including additional hires and PTO or medical leave coverage. Make recommendations regarding Practice Assistant staff assignments to the Director of Administration.
• Assist with recruiting, onboarding, and integrating new Practice Assistants.
• Work with Director of Administration and Director of Human Resources to address performance, employee relations, and other personnel matters.
• Participate in or lead firm-wide initiatives or projects that impact the legal support function.
• Review and approve weekly timecards, including PTO and overtime.
• Other duties as assigned.

Required Education/Experience:

• Bachelor's degree or equivalent work experience.
• Seven (7+) or more years of experience in a legal support role working directly with attorneys.
• Two (2+) years of experience in a supervisory role is a plus.
• Knowledge of Human Resources practices and procedures is a plus.
• Excellent written and verbal communication skills.
• Expert user of various legal technology used for legal support functions (timekeeping, records management, client matter, expense reporting, docketing, etc.).
• Strong project management, organizational, and multitasking skills, effectively managing multiple priorities and deadlines.
• Ability to define issues, collect data, establish facts, and draw valid conclusions.
• Ability to identify staffing or workflow issues and quickly solve problems.
• Ability to maintain confidentiality and handle sensitive information.

Why should you work at Buchanan?

Our Firm offers outstanding benefits that include:

• Hybrid work schedules
• Generous Paid Time Off
• Paid Holidays, including a floating holiday
• WorkWell wellness program
• Free use of building gym
• Caregiving assistance with Bright Horizons (child, elder, and pet care!)
• Access to our Firm-wide emergency assistance fund
• Free full access to LinkedIn Learning
• Insurance Medical, Dental, Vision
• 401K Program
• Retirement Savings Program

We are an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.