Legal Policy & Process Intern – SOPs, Training & Change

Cambridge Housing; Cambridge (MA); Hybrid; USD 28,000 - 34,000; Part time

Job summary

The Cambridge Housing Authority seeks a Policy and Process Improvement Intern in the Office of the General Counsel. The intern will document SOPs, training materials, and knowledge resources to standardize key processes and support staff training in Aspire LMS.

Ideal candidates are graduate or professional students in public administration, policy, law, or related fields with strong writing, interviewing, and analytic skills; familiarity with Microsoft Office is preferred and the role offers a

Qualifications

• Current graduate or professional student in Public Administration, Public Policy, Business Administration, Organizational Development, Human Resources, Education, Law, or related field.
• Strong written communication and organizational skills.
• Experience with process mapping, training development, knowledge management, or project management preferred.

Responsibilities

• Conduct interviews and information-gathering sessions with staff.
• Review existing forms, templates, policies, procedures, and training materials.
• Observe departmental workflows and document current-state processes.
• Develop written SOPs that are clear, practical, and easy to follow.
• Create workflow diagrams, process maps, and visual aids.
• Draft training materials, job aids, FAQs, and quick-reference guides.
• Organize departmental knowledge and resource materials.
• Assist with implementation of training content in Aspire.
• Track project milestones and maintain project documentation.
• Prepare presentations and reports summarizing findings and recommendations.

Skills

Written communication

Analytical skills

Interview skills

Project management

MS Office

Education

Graduate student (Public Admin/Public Policy/Law)

Tools

Microsoft Office

Job description

The Cambridge Housing Authority seeks a Policy and Process Improvement Intern in the Office of the General Counsel. The intern will document SOPs, training materials, and knowledge resources to standardize key processes and support staff training in Aspire LMS.

Ideal candidates are graduate or professional students in public administration, policy, law, or related fields with strong writing, interviewing, and analytic skills; familiarity with Microsoft Office is preferred and the role offers a