Policy & SOP Intern, Legal Department

Cambridge Housing Authority; Cambridge (MA); Sur place; USD 28 000 - 34 000; Temps partiel

Résumé du poste

The Cambridge Housing Authority (CHA) is seeking a motivated graduate or professional student to serve as a Policy and Process Improvement Intern in the Office of the General Counsel. You will help document, standardize, and improve key processes by creating SOPs, training materials, and knowledge resources, with Aspire as the delivery platform.

You will collaborate with Legal staff and other CHA departments to map workflows, interview staff, and convert insights into practical, user-friendly

Qualifications

• Current graduate or professional student in Public Administration, Public Policy, Business Administration, Organizational Development, Human Resources, Education, Law, or a related field.
• Experience with process mapping, training development, knowledge management, or project management is preferred. Strong interview, listening, and analytical skills.
• Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
• Ability to work independently and manage multiple assignments.

Responsabilités

• Conduct interviews and information-gathering sessions with staff.
• Review existing forms, templates, policies, procedures, and training materials.
• Observe departmental workflows and document current-state processes.
• Develop written SOPs that are clear, practical, and easy to follow.
• Create workflow diagrams, process maps, and visual aids.
• Draft training materials, job aids, FAQs, and quick-reference guides.
• Organize departmental knowledge and resource materials.
• Assist with implementation of training content in Aspire.
• Track project milestones and maintain project documentation.
• Prepare presentations and reports summarizing findings and recommendations.
• Assist with special projects related to organizational effectiveness, training, policy implementation, and operational improvement.

Connaissances

Strong written communication

Process mapping

Project management

Microsoft Office

Aspire LMS

Independent work

Formation

Graduate or professional student in Public Administration/Public Policy/Business Administration/TBD

Outils

Microsoft Office

Aspire LMS

Description du poste

The Cambridge Housing Authority (CHA) is seeking a motivated graduate or professional student to serve as a Policy and Process Improvement Intern in the Office of the General Counsel. You will help document, standardize, and improve key processes by creating SOPs, training materials, and knowledge resources, with Aspire as the delivery platform.

You will collaborate with Legal staff and other CHA departments to map workflows, interview staff, and convert insights into practical, user-friendly