Legal Ops Specialist: E-Billing & Spend Insights

S&P Global

Lansing (MI)

On-site

USD 59,000 - 109,000

Full time

7 days ago

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Job summary

S&P Global is seeking an experienced Legal Operations professional to administer our e-billing and matter management platform. You will coordinate onboarding, ensure accurate invoicing, and drive data-driven insights through regular reporting.

The role collaborates with Finance, Procurement, and technology teams to optimize spend management and governance. You will implement and roll out legal tech improvements, support training, and develop process documentation to improve user experience

Qualifications

Bachelor’s degree or equivalent practical experience.
3+ years of experience in legal operations, e-billing administration, legal support, finance operations, procurement operations, project coordination, or a related field.
Experience working with e-billing, matter management, finance, procurement, or other enterprise business systems.
Strong proficiency in Microsoft Office, particularly Excel and PowerPoint; ability to prepare clear reports, summaries, and executive-ready materials.
Experience supporting projects, tracking milestones, following up on action items, and helping drive workstreams from planning through execution.
Experience using AI-enabled productivity tools to improve efficiency, streamline workflows, and support smarter ways of working.
Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills, with the ability to work effectively with legal professionals, law firms, vendors, Finance, Procurement, and technology partners.
Analytical and problem-solving mindset, with the ability to identify root causes, resolve operational issues, and recommend process improvements.
Ability to handle confidential information, exercise sound judgment, and maintain professionalism in interactions with internal and external stakeholders.

Responsibilities

Serve as a primary administrator and day-to-day coordinator for the department’s e-billing and matter management platform.
Process, review, and monitor legal invoices to support timely approvals, accurate coding, and compliance with billing guidelines and established controls.
Coordinate matter setup, law firm onboarding, vendor maintenance, user support, and related system administration activities.
Monitor invoice exceptions, billing rule violations, approval workflow issues, and matter data quality; work with internal stakeholders and law firms to resolve issues promptly.
Support outside counsel engagement processes, fee arrangement administration, accrual tracking, budget support, and law firm communications.
Generate routine and ad hoc reporting on legal spend, accruals, vendor performance, matter activity, and operational metrics.
Partner with Finance, Procurement, legal professionals, and technology teams to support invoice payment processes, spend management initiatives, and process improvements.
Maintain e-billing documentation, process guides, billing records, and controls to support governance, audit readiness, and consistent execution.
Assist with implementation, testing, training, and rollout of legal technology enhancements, workflow improvements, and operational initiatives.
Coordinate special projects supporting Legal Operations & Transformation, including project plans, status updates, dashboards, communications, action-item tracking, and stakeholder follow-up.
Conduct process analysis and research to identify improvement opportunities, support better ways of working, and improve the user experience for internal clients and law firms, also using the company’s AI tools.
Support departmental communications, training materials, playbooks, standard operating procedures, and other resources that enable consistent adoption of legal operations processes.