Legal Ops Servicing Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Fifth Third Bank seeks a Legal Ops Servicing Specialist to interpret and process complex legal orders, work with Attorneys and agencies, and maintain accurate legal tracking. You will review risks, negotiate terms, and support onboarding while ensuring compliance with bank policies.

The role emphasizes collaboration, confidentiality, and timely escalation of sensitive matters, with responsibilities spanning document production and interdepartmental coordination in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• ABA-approved curriculum; Certified Legal Assistant designation.
• Paralegal Advanced Competency Examination or 1–2 years of related field experience.
• Excellent verbal and written communication skills; strong organizational abilities.
• Must maintain a high level of confidentiality.

Responsibilities

• Provide support for a variety of law-related activities, including legal research to determine scope of requests.
• Analyze and interpret legal language in orders to determine scope, jurisdiction, timeframe, and due dates.
• Review orders for risk and possible liabilities; escalate within guidelines.
• Communicate with Attorneys, Federal and State Agencies, and Law Enforcement.
• Negotiate with firms and coordinate extensions; notify when document production may exceed cost limits.
• Maintain and update files, databases, and legal tracker; monitor case schedules and deadlines.
• Draft correspondence to legal counsel, internal partners and requesters.
• Assist in updating department procedures and onboarding processes.

Skills

Verbal communication

Written communication

Organizational skills

Analytical reasoning

Team collaboration

Confidentiality

MS Office

Education

Bachelor's degree preferred

ABA-approved curriculum; Certified Legal Assistant designation

Paralegal Advanced Competency Examination

Tools

Microsoft Office (Access, Word, Excel, PowerPoint, Outlook)

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION :

Works both independently and within teams to assist in performing duties that are highly complex regarding legal orders that require expertise and specialized knowledge of legal terminology, the court system and various court orders. Specialists must ensure all court orders are effectively interpreted, investigated and processed. Such legal orders include escalated, sensitive requests to be completed with extreme detail and/or escalated deadlines, in order to reduce risk of significant financial loss and reputational risks for the Bancorp. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Responsible for providing support for a variety of law-related activities, including performing legal research as needed in order to determine the scope of specific legal requests.
• Analyze and interpret legal language within various types of legal orders to determine the scope, jurisdiction, timeframe, due date. Legal orders can include assisting with processing of escalated subpoena requests, sensitive garnishment matters, search and seizure warrants, court controlled expenditures, freeze orders, etc.
• Review legal orders for any potential risk, issue or liability for the bank to timely and effectively elevate when needed within the guidelines established. Ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decisions while considering the risk and accept challenging assignments.
• Competently and frequently communicate with Attorneys, Federal and State Agencies and Law.
• Enforcement Personnel to effectively negotiate and comply with the scope of summons and subpoenas, provides status of the request throughout the process, request extensions when necessary and provides notification when document production may exceed cost limitations outlined in the order.
• Effectively communicate with both external and internal legal counsel in order to maintain strong working relationships regarding the processing of legal orders.
• Assist with developing and maintaining the training and onboarding process.
• Assist supervisor by providing analytical support for key metrics, procedures and escalated issues. Such as preparing reporting, escalated due date requests and tracking risk related items.
• Accurately maintain and update files, databases and legal tracker. Monitors case schedules and filing deadlines, such as Motions to Quash, Objections, etc. Draft correspondence to be sent to legal counsel, internal partners and requesters.
• Initiates and removes account holds; and initiates bank checks for disbursement to appropriate parties as outlined within the legal orders.
• Assist with the updating and accuracy of applicable department procedures.
• Effectively communicate to customers, requesters and agencies on incoming and outgoing calls, following applicable procedures and scripting.

SUPERVISORY RESPONSIBILITIES :

None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Bachelor's degree preferred.
• Qualified in an American Bar Association approved curriculum; Earned a Certified Legal.
• Assistant designation, passed the Paralegal Advanced Competency Examination OR.. 1-2 years of experience in related field.
• Excellent verbal and written communication skills. Strong organizational skills.
• Must demonstrate strong analytical and logical reasoning skills for problem solving.
• Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
• Demonstrated ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management..
• Resourceful, flexible, high energy and assertive when negotiating terms with other firms.
• Maintains a high level of confidentiality.

Legal Ops Servicing Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic lo