Legal Operations Team Lead: Process & People Leader

Google Operations Center; Southaven (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive wages and comprehensive 3-

Health care including medical, dental,

Free meals and snacks onsite

Job summary

Google Operations Center in Mississippi is seeking a Business Process Team Lead to manage a team of legal associates, set performance targets and serve as an escalation point for complex issues. You will mentor staff, drive process improvements and ensure service levels are met across all workflows.

You will partner with cross-functional teams, present metrics to leadership, and build a high-engagement culture with ongoing training and development.

Qualifications

• Bachelor degree or equivalent practical experience with proficient legal acumen.
• Excellent verbal and written communication skills, demonstrated proficiency using Microsoft Office and/or gSuite.
• 2+ years experience managing teams, direct people management experience assessing performance, coaching and mentoring employees.
• Problem-solving and multi-tasking skills with the ability to adapt and adjust to changing business goals and processes.

Responsibilities

• Manage individual and team performance against service levels and deliverables; identify initiatives to meet or exceed objectives and key results
• Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
• Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
• Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
• Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development
• Design and implement incentive structures, to improve performance and ensure positive team and individual employee engagement
• Interview, and onboard new team members across all business workflows
• Demonstrate excellent time-management skills in fast-paced operations
• Work towards building a team with growing expertise (high tenure, low attrition)
• Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams
• Efficient and effective stakeholder management of cross functional and external partners teams

Skills

Team leadership

Performance management

Communication

Problem-solving

Education

Bachelor degree or equivalent practical experience

Tools

Microsoft Office

G Suite

Job description

Google Operations Center in Mississippi is seeking a Business Process Team Lead to manage a team of legal associates, set performance targets and serve as an escalation point for complex issues. You will mentor staff, drive process improvements and ensure service levels are met across all workflows.

You will partner with cross-functional teams, present metrics to leadership, and build a high-engagement culture with ongoing training and development.