We are seeking an experienced Legal Operations Business Systems Analyst to support the optimization, integration, and ongoing enhancement of enterprise Legal Operations systems and processes.
The ideal candidate brings a strong combination of Legal Operations knowledge, business systems analysis, legal technology implementations, data governance, and process automation experience.
This individual will serve as a key liaison between Legal, IT, Finance, Procurement, Risk, and Compliance teams, translating business needs into technical requirements and supporting system enhancements, integrations, reporting, and workflow improvements.
This is a hands-on business systems and legal technology role, rather than a traditional Legal Operations management or contract administration position.
Key Responsibilities
- Partner with Legal, IT, Finance, Procurement, Risk, and Compliance teams to gather requirements, identify process gaps, and translate business needs into technical solutions.
- Support the evaluation, implementation, configuration, and enhancement of enterprise legal management systems, including matter management, e-billing, and legal document management platforms.
- Work with legal technology platforms such as Brightflag, TeamConnect, SimpleLegal, iManage, or comparable enterprise applications.
- Support Salesforce and related system integrations, including data mapping, workflow development, system enhancements, and testing.
- Analyze and improve legal workflows, including matter intake, legal billing, records management, document management, and reporting.
- Support legal data governance initiatives, including metadata standards, data quality, records management, and reporting requirements.
- Identify opportunities to streamline manual processes through workflow automation and technology improvements.
- Collaborate with technical teams on system migrations, integrations, data conversions, and application enhancements.
- Develop business requirements, functional specifications, process documentation, test plans, and user acceptance testing (UAT) scenarios.
- Support reporting and analytics initiatives using tools such as Power BI, SharePoint, or comparable platforms.
- Coordinate with vendors and internal stakeholders to troubleshoot system issues, manage enhancements, and support ongoing improvements.
- Provide documentation, training, and knowledge transfer to ensure successful adoption and long-term support.
Required Qualifications
- Strong experience in Legal Operations, Legal Technology, or Business Systems Analysis within a corporate legal environment.
- Hands-on experience supporting or implementing enterprise legal management systems such as Brightflag, TeamConnect, SimpleLegal, or similar platforms.
- Experience gathering business requirements and partnering with IT or engineering teams on system implementations, enhancements, and integrations.
- Understanding of legal matter management, e-billing, legal records management, and related workflows.
- Experience with data governance, data mapping, metadata, reporting, and process documentation.
- Demonstrated ability to identify process inefficiencies and implement workflow improvements or automation.
- Experience coordinating system testing, UAT, vendor activities, and cross-functional projects.
- Strong communication skills and ability to bridge business and technical stakeholders.