Legal Operations Manager

TBK Bank, SSB; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TBK Bank, SSB is seeking a Legal Operations Manager to support the contracting team within the Payments and Intelligence verticals. You will oversee the contracting dashboard, staffing queue, and workflows, collaborating with sales, credit, and IT to move contracts from generation to execution.

Responsibilities include process improvement, data analytics, and project management to ensure SLAs and timely delivery. Strong communication and cross-functional skills are essential.

Qualifications

• Bachelor’s degree in business or related field is required.
• 3–5 years of experience with legal contract operations and management.
• Demonstrated ability to move projects forward in a cross‑functional role.
• Strong understanding of legal operations, processes and workflows.
• Experience with contracting processes and workflows preferred.

Responsibilities

• Oversee contracting queue management, dashboard and staffing, including generation and redlining.
• Coordinate with sales, operations, IT and credit on contracting status and progress.
• Evaluate and streamline legal processes to improve efficiency and productivity.
• Define and manage legal projects with goals, scope and timelines.
• Develop dashboards and reports to track department performance.
• Handle other duties as assigned by General Counsel or attorneys.

Skills

Analytical

Problem-solving

Communication

Cross-functional collaboration

Education

Bachelor’s Degree in business or related field

Tools

Microsoft Word

Excel

Document management systems

Legal enterprise software

Job description

Position Summary

The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.

Essential Duties & Responsibilities

Contracting Queue Management

Oversee the Company’s contracting dashboard and management queue in Salesforce and Docusign CLM. Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys. Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress. Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.

Legal Operations Responsibilities

Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions. Coordinate discovery related to litigation impacting the Company’s Payments and Intelligence divisions. Assist with other legal operational tasks as requested by the Company’s General Counsel or other Company attorneys.

Legal Process Improvement

Evaluate and streamline legal processes, procedures, and workflows to remove barriers to execution, improve efficiency and productivity. Identify opportunities for automation and implement technology solutions to streamline legal operations. Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations. Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements.

Legal Project Management

Oversee legal projects and initiatives, ensuring timely execution and successful completion. Define project goals, scope, timelines, and resource allocation in collaboration with legal teams. Monitor project progress, identify risks and obstacles, and implement appropriate mitigation strategies. Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners. Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.).

Data Analytics and Reporting

Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance. Utilize data analytics to identify trends, patterns, and opportunities for improvement. Provide actionable insights and recommendations to drive informed decision-making.

Other duties

Other duties as assigned.

Experience & Education

Bachelor’s Degree in business or related field required. 3-5 years of experience with legal contract operations and management in a corporate environment. Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross‑functional role. Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results. Strong understanding of legal operations, processes, and workflows. Experience with contracting processes and workflows preferred.

Skills & Abilities

Excellent analytical, problem‑solving, and communication skills. Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software. Strong change management skills; preferably experience in a global organization. Able to foster buy‑in from different stakeholders, regardless of their position in the company, and inspire others to embrace new ways of working.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.

Benefits

Medical, Dental, Vision, Paid Time Off, 401(k) and much more.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.