Legal Operations Associate

Dropbox; San Francisco (CA); Remote; USD 104,000 - 158,000; Full time

Job summary

Dropbox is seeking a highly organized Legal Operations Associate to join our Legal team, optimizing multiple legal systems and partnering cross-functionally to drive efficiency across the organization. The ideal candidate brings deep experience in legal operations and is proficient in JSM, Confluence, Ironclad and legal AI tooling like Spellbook, thriving in a fast-paced, virtual-first tech environment.

This role offers visibility and impact in shaping how Dropbox’s Legal team operates today and

Qualifications

• 3+ years in legal operations or related roles.
• Experience with legal platforms such as JSM, Confluence, Ironclad.
• Strong communication, collaboration, and organizational skills.

Responsibilities

• Design and lead legal team workflows, policies, and processes to improve efficiency.
• Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
• Drive legal department KPIs, reporting, and dashboards to measure performance and value.
• Support the rollout of Legal’s front door in Jira Service Management and onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
• Oversee outside counsel and legal vendor engagements, onboarding, and billing.
• Manage the legal team’s tech stack and collaborate with IT as needed.

Skills

Legal operations

Project management

Communication

Education

BA/BS from a top university

Tools

JSM

Confluence

Ironclad

Spellbook

Brightflag

Job description

Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.

The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.

• Remote - US: Select locations
• Remote
• Full Time
• Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3.

Role Description

Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.

The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.

Responsibilities

• Design and lead legal team workflows, policies, and processes to improve efficiency.
• Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
• Drive legal department KPIs, reporting, and dashboards to measure performance and value.
• Support the rollout of Legal’s front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
• Oversee outside counsel and legal vendor engagements, onboarding, and billing.
• Manage the legal team’s tech stack and collaborate with IT as needed.
• Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
• Ensure smooth communication between Legal and business stakeholders.
• Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
• Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
• Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
• Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
• Lead or support legal projects from planning to execution, including process improvement and change adoption.
• Identify opportunities for automation and implement solutions to reduce manual workload.

Requirements

• 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
• Tech industry experience and familiarity with commercial transactions strongly preferred.
• Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
• Strong track record for project management and process optimization.
• Excellent communication, collaboration, interpersonal and organizational skills.
• Eagerness to learn new things and ability to navigate complicated and nuanced issues.
• Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
• Familiarity with knowledge management, content organization and access controls.
• Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
• BA/BS from a top university and excellent academic credentials.

Preferred Qualifications

• Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.
• Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
• Familiarity with team-managed JSM projects and working within shared platform standards.
• Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$117,000—$158,400 USD

US Zone 3

$104,000—$140,800 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations

Team Description

The Dropbox Legal, Policy, Trust & Privacy Team safeguards our company to enable innovation while protecting our users, platform, and business. Our team navigates complex challenges at the intersection of technology and law, embracing agility to tackle the changing landscape while ensuring compliance and integrity. From governance, risk & compliance to public policy, we combine creative problem-solving with subject-matter expertise to help our employees and users work securely, drive responsible growth, and shape the future of policy around technology.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus, and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter).

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates:

• Ownership: You use AI responsibly by protecting data, applying sound judgement, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted.