Legal Operations and Technical Analyst - Contract to Hire

Liberty Personnel Services, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Liberty Personnel Services, Inc. is seeking a Legal Operations and Technical Analyst to support daily legal technology operations, with a focus on Icertis and related platforms.

The role combines hands-on technical work with strong communication and problem-solving to help stakeholders navigate systems and processes. The successful candidate will manage access, coordinate testing and releases, and contribute to SOPs, training materials, and dashboards, driving efficiency and governance across

Qualifications

• 3+ years of experience in legal operations or related systems-focused role.
• Hands-on experience supporting enterprise CLM platforms, including workflow troubleshooting and user support.
• Strong technical aptitude to learn new platforms and investigate system issues independently.
• Excellent communication and interpersonal skills, with ability to explain technical concepts clearly.

Responsibilities

• Serve as the first point of contact for day-to-day support across Icertis, e-signature, matter management, and related legal technology platforms, troubleshooting routine issues and escalating complex matters as needed.
• Manage user access and platform governance, including account provisioning, permissions, periodic access reviews, and audit documentation.
• Coordinate user acceptance testing and release activities, including test planning, issue tracking, and validation of system changes.
• Coordinate assigned Legal Operations projects by tracking timelines, milestones, and action items, and keeping stakeholders informed of progress, risks, and next steps.
• Support stakeholder training and adoption of legal technology by explaining system functionality, answering questions, and helping users navigate new workflows and processes.
• Collaborate on the development and maintenance of SOPs, user guides, training materials, workflow documentation, and self-service resources to promote consistent practices.
• Coordinate vendor support requests, track open issues, and partner with Legal, Technology Services, and business stakeholders to resolve challenges and support system enhancements.
• Maintain accurate operational data and support reporting and dashboard development to provide visibility into platform activity, project progress, and performance.
• Proactively identify opportunities to improve workflows, strengthen processes, and enhance operational efficiency through technology and automation.

Skills

Legal operations

Client-facing communication

Project coordination

Attention to detail

Tools

Icertis

E-signature

CLM platforms

Job description

Legal Operations and Technical Analyst - Contract to Hire

We’re seeking a service-oriented Legal Operations Analyst to support daily legal technology operations, with a primary focus on Icertis. The ideal candidate combines hands-on technical experience with strong communication, problem-solving, and interpersonal skills. This individual will support our legal technology platforms, coordinate operational initiatives, and help stakeholders navigate systems and processes effectively. We’re looking for someone who takes ownership of their work, approaches challenges with curiosity and sound judgment, and identifies opportunities to improve how we work.

Responsibilities

• Serve as the first point of contact for day-to-day support across Icertis, e-signature, matter management, and related legal technology platforms, troubleshooting routine issues and escalating complex matters as needed.
• Manage user access and platform governance, including account provisioning, permissions, periodic access reviews, and audit documentation.
• Coordinate user acceptance testing and release activities, including test planning, issue tracking, and validation of system changes.
• Coordinate assigned Legal Operations projects by tracking timelines, milestones, and action items, and keeping stakeholders informed of progress, risks, and next steps.
• Support stakeholder training and adoption of legal technology by explaining system functionality, answering questions, and helping users navigate new workflows and processes.
• Collaborate on the development and maintenance of SOPs, user guides, training materials, workflow documentation, and self-service resources to promote consistent practices.
• Coordinate vendor support requests, track open issues, and partner with Legal, Technology Services, and business stakeholders to resolve challenges and support system enhancements.
• Maintain accurate operational data and support reporting and dashboard development to provide visibility into platform activity, project progress, and performance.
• Proactively identify opportunities to improve workflows, strengthen processes, and enhance operational efficiency through technology and automation.

Required Qualifications

• 3+ years of experience in legal operations, legal technology, Contract Lifecycle Management (CLM) administration, or a related systems-focused role.
• Hands-on experience supporting or administering enterprise CLM platforms, including workflow troubleshooting, user support, and system configuration.
• Strong technical aptitude and problem-solving skills, with the ability to learn new platforms and investigate system issues independently.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and support stakeholders with varying levels of technical experience.
• Strong organizational and project coordination skills, with the ability to manage competing priorities, follow through on commitments, and work independently.
• A service-oriented and collaborative approach to supporting internal stakeholders and cross-functional teams.

Preferred Qualifications

• Experience administering or supporting Icertis, including user permissions, agreement workflows, POC testing, UAT testing, and platform enhancements.
• Experience developing training materials, SOPs, user guides, or other knowledge resources.
• Familiarity with legal operations reporting, dashboards, automation, or AI-enabled tools.

Liberty Personnel Services, Inc.
1001 Conshohocken State Rd, Ste 2-410