Legal Office Coordinator — Client Care Pro

Poulin Willey Trial Lawyers; Charlotte (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Telemedicine and counseling services

Flexible paid time off

Paid holidays

401(k) with employer matching

Employer-provided technology and gear

Job summary

Poulin | Willey Trial Lawyers seeks an Office Coordinator (Client Care Professional) in Charlotte, NC to warmly welcome clients and support day-to-day operations alongside attorneys, paralegals, medical providers, and remote teammates.

You will handle front desk tasks, answer calls and emails, schedule appointments, maintain client records, and coordinate communications to deliver an outstanding client experience.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, hospitality, or administrative experience.
• Strong communication, organization, and multitasking skills.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Welcomes clients and visitors with a warm, professional first impression.
• Answers incoming phone calls, emails, and walk-in inquiries with empathy and professionalism.
• Coordinate communication between clients, attorneys, paralegals, medical providers, insurance companies, and remote team members.
• Schedule client appointments, medical appointments, and meetings.
• Maintain accurate client records and documentation within our case management system.
• Track follow-ups, callbacks, client requests, and outstanding tasks through completion.
• Assist with legal support tasks such as correspondence, client disbursements, and document coordination.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Support both onsite and remote teammates to ensure clients receive seamless service.

Skills

Customer service

Communication

Organization

Multitasking

Confidentiality

Independence

Education

High school diploma or equivalent

Tools

Litify

Job description

Poulin | Willey Trial Lawyers seeks an Office Coordinator (Client Care Professional) in Charlotte, NC to warmly welcome clients and support day-to-day operations alongside attorneys, paralegals, medical providers, and remote teammates.

You will handle front desk tasks, answer calls and emails, schedule appointments, maintain client records, and coordinate communications to deliver an outstanding client experience.