Legal IT Support Specialist | On-Site & On-Call

Trenam; Sarasota (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Trenam Law is seeking an IT Support Specialist to provide on-site technical support to attorneys, paralegals, and administrative staff in the firm’s downtown Sarasota office. You’ll ensure reliable operation of computers, software, mobile devices and office tech while delivering exceptional service in a fast-paced legal environment.

The candidate will troubleshoot hardware, software, and network issues, manage Active Directory and Microsoft 365 access, support iManage and other business apps,

Qualifications

• 2+ years of Help Desk or Desktop Support experience.
• Experience with Windows OS, Active Directory and Microsoft 365 apps including Entra ID and Exchange Online.
• Experience with remote support tools and ticketing systems.
• Strong communication and ability to prioritize tasks in a deadline-driven environment.
• Certifications such as CompTIA A+, Network+ or Microsoft are helpful.

Responsibilities

• Serve as primary IT contact for end users via phone, email, remote and in-person at the Sarasota office.
• Troubleshoot and resolve hardware, software, network, printer and mobile device issues.
• Manage user accounts, permissions and access using AD and M365.
• Support Office apps, DMS (including iManage) and other business software.
• Document requests, resolutions and procedures in the help desk system.
• Support conference room tech, video conferencing and AV equipment.
• Participate in after-hours support and on-call rotations as needed.
• Other duties as assigned.

Skills

Communication

Problem solving

Prioritization

Independence

Education

Associate degree in IT or related field

Equivalent work experience

Tools

Windows OS

Active Directory

Microsoft 365

Azure Entra ID

Exchange Online

iManage

Help desk ticketing

Job description

Trenam Law is seeking an IT Support Specialist to provide on-site technical support to attorneys, paralegals, and administrative staff in the firm’s downtown Sarasota office. You’ll ensure reliable operation of computers, software, mobile devices and office tech while delivering exceptional service in a fast-paced legal environment.

The candidate will troubleshoot hardware, software, and network issues, manage Active Directory and Microsoft 365 access, support iManage and other business apps,