Legal Intake Specialist

Bush and Bush Law Group; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading personal injury law firm as a Legal Intake Specialist, where you will be the first point of contact for potential clients. This role is vital in providing excellent customer service and ensuring that cases are effectively evaluated. You will manage inbound calls, interact with clients, and provide administrative support to legal professionals. With a focus on empathy and understanding, you'll help clients navigate their legal needs. Be part of a supportive team that values professional growth and work-life balance, making a real impact in the lives of those you assist.

Benefits

Positive Culture

Opportunities for Career Advancement

Flexible Work Arrangements

Supportive Team Environment

Qualifications

• High school diploma required; some college coursework preferred.
• Previous experience in a legal environment or customer service is preferred.

Responsibilities

• Handle incoming calls from clients and gather essential information.
• Maintain accurate client records and provide administrative support.

Skills

Communication Skills

Organizational Skills

Empathy

Customer Service

Education

High School Diploma

Some College Coursework

Tools

Microsoft Office Suite

Case Management Software

Job description

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Requirements

Key Responsibilities:

1. Inbound Call Management:
   • Professionally handle incoming calls from clients involved in auto accidents.
   • Gather essential information regarding the accident and potential legal representation needs.
   • Demonstrate empathy and understanding while maintaining a high level of professionalism.
2. Client Interaction:
   • Communicate effectively with clients to explain legal processes and procedures.
   • Provide information about the firm's services and answer client queries.
   • Collect and document relevant details to assist attorneys in evaluating cases.
3. Multi-Tasking:
   • Manage multiple tasks simultaneously in a fast-paced environment.
   • Efficiently navigate and update electronic systems while engaging with clients on the phone.
   • Prioritize and address urgent client needs promptly.
4. Document Management:
   • Maintain accurate and confidential client records in compliance with legal standards.
   • Organize and update client information, ensuring accessibility for legal professionals.
   • Utilize Excel sheets and other tools to manage and track client data.
5. Administrative Support:
   • Provide administrative assistance to legal professionals as needed.
   • Collaborate with the legal team to ensure smooth case progression.
   • Assist in the preparation and organization of legal documents.

Qualifications:

1. Education: High school diploma or equivalent required; some college coursework preferred.
2. Experience: Previous experience in a legal environment or customer service/intake role is preferred.
3. Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
4. Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
5. Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
6. Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.
7. Language: Proficiency in Spanish is a plus.

Compensation

$15-$16 an hour, plus commissions on top.

Schedule

7:00AM to 4:00PM Central Time OR 10:30AM to 7:30PM Central Time.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Impactful Role: Play a critical role in shaping the future of a growing firm.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.