Legal Intake Representative - NRH

Legal Intake Professionals, LLC; North Richland Hills (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

ESOP

Health Insurance

PTO

401(k)

Life Insurance

Legal Assistance Programs

Waiting period

Job summary

Legal Intake Professionals, LLC is seeking an in-office Legal Intake Representative for North Richland Hills, TX. The role focuses on compassionate, high-touch client interactions, gathering essential information, and routing inquiries to the appropriate team.

You will handle inbound calls with empathy, maintain accurate data entry, and support a fast-paced firm with flexible shifts including part-time and full-time options.

Qualifications

• Exceptional communication skills in verbal and written form.
• Empathetic, client-focused approach with active listening.
• Proficient typing and basic Microsoft Windows-based applications.
• Reliable attendance and punctuality.
• Bilingual in Spanish preferred to support diverse client community.
• Must be 18 years of age.

Responsibilities

• Act as the primary, professional initial contact for potential clients seeking legal help.
• Lead empathetic conversations to gather context and background information.
• Enter data accurately into intake systems with high spelling and grammar standards.
• Route inquiries to the correct department while navigating internal systems.
• Maintain adaptability and a positive attitude in a fast-paced environment.
• Attend scheduled shifts on time and be prepared for work.

Skills

Exceptional communication

Client-first mindset

Tech proficiency

Reliability

Bilingual in Spanish (preferred)

Must be 18 years old

Job description

Legal Intake Representative

Location: North Richland Hills, TX (In-office)

Shifts: Various Full-Time and Part-Time Shifts between 6am-10pm CST

About the Role

At Legal Intake Professionals (LIP), we believe that every client journey begins with compassion, clarity, and exceptional service. We specialize in collaborating with law firms nationwide to provide high-touch, empathetic intake solutions. When individuals reach out to us, they are often navigating some of the most challenging and pivotal moments of their lives. Our mission is to ensure that callers feel heard, respected, and supported from their very first interaction.

Our Legal Intake Representatives serve as the crucial first point of contact for potential clients seeking legal assistance. They are the voice and face of our company's core values, managing a high volume of inbound inquiries with warmth, poise, and meticulous attention to detail. They must have the ability to handle emotional or sensitive calls with tact, professionalism, and composure. In this vital role, our Legal Intake Representatives do more than just answer calls; they actively listen, gather critical information, and pave the way for successful legal advocacy.

Key Responsibilities

• First Impressions and Client Advocacy: Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
• Active Listening and Call Management: Lead empathetic, thorough conversations with callers to gather necessary context, missing details, and vital background information.
• Accurate Data Entry: Document complex inquiries into our intake management systems quickly and accurately, maintaining high standards for spelling, grammar, and detail.
• Problem Solving and Navigation: Multi-task seamlessly between phone calls and internal systems to route inquiries to the correct department.
• Adaptability: A positive attitude and the willingness to learn in a fast-paced environment.
• Team and Attendance Commitment: Consistently arrive on time and be fully prepared for scheduled shifts to ensure continuous support for our clients and their team members.

Skills and Qualifications

• Exceptional Communication Skills: Excellent verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Tech and computer Proficiency: Fast, accurate typing skills with a comfortable working knowledge of Microsoft Windows environment and basic office applications.
• Unwavering Reliability: Strong work ethic, exceptional punctuality, and a consistent record of accomplishment of dependable attendance.
• Bilingual Advantage (Preferred): Fluency in a second language, especially Spanish, is highly valued to support our diverse client community.
• Must be 18 years of age.

Compensation

• English: $17/hour
• Spanish: $19/hour

Training

Training is full-time for 2-3 weeks, from 8am-5pm or 9am-6pm CST.

Why Join LIP?

This is more than just a job. It is a launchpad for a rewarding career with long-term financial security. At LIP, we invest in our team's personal and professional success. As an employee-owned company, we off an Employee Stock Ownership Plan (ESOP), giving you a real, tangible financial stake in success and growth of our organization.

Benefits

Our comprehensive benefits package includes:

• Employee Stock Ownership Plan (ESOP): Share in company profits and long-term financial growth.
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage options.
• Paid Time Off (PTO): Generous paint time off to refresh and unwind.
• 401(k) Retirement Savings: Competitive 401(k) plan with company matching contributions.
• Life Insurance: Employer-provided coverage for peace of mind.
• Legal Assistance Programs: Specialized legal support benefits for you and your household.
• Waiting period may apply.

Legal Intake Professionals is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.