Legal Document Team Lead — Hybrid/Evening

RRD; Phoenix (AZ); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Overtime

Shift differential

Call-in

Stand-by pay

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD is seeking a Team Lead for word processing and document production services. The role requires coordinating team workflow, ensuring accuracy, and meeting client deadlines.

The position offers a hybrid work arrangement after a 90-day probation, with three days onsite and two days remote. Candidates should have 3+ years in similar environments and strong MS Office skills to support high-volume document production for legal and financial clients.

Qualifications

• Highschool diploma or equivalent. Higher education preferred or equivalent work experience.
• 3 years’ experience in legal, banking or large corporate environment preferred.
• Document production/word processing experience preferred.
• Advanced MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Ability to work in a fast-paced, team environment and meet deadlines.

Responsibilities

• Perform document production work according to policies and procedures.
• Assess job requests and determine the correct process to produce documents.
• Edit, proofread, convert, create, transcribe or complete document production requests to client satisfaction.
• Utilize equipment, software and hardware to perform duties.
• Coordinate document production services, intake and workflow within the team.
• Troubleshoot complex software or hardware issues.
• Meet deadlines for accepting, completing and delivering work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Train junior staff and assist peer teams with proofreading or design as needed.
• Interact with clients in person, over the phone or electronically.

Skills

MS Office proficiency

Typing speed

Editing tools

Verbal communication

Written communication

Problem solving

Customer service

Education

Highschool diploma or equivalent

Job description

Williams Lea by RRD is seeking a Team Lead for word processing and document production services. The role requires coordinating team workflow, ensuring accuracy, and meeting client deadlines.

The position offers a hybrid work arrangement after a 90-day probation, with three days onsite and two days remote. Candidates should have 3+ years in similar environments and strong MS Office skills to support high-volume document production for legal and financial clients.