Legal Content Operations Analyst - In-Office

RXinsider LTD.; Illinois; On-site; USD 54,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer in the United States seeks a Content Management Analyst to support acquisition, processing, enrichment, and QA of primary source legal content across digital products. This role coordinates scanning services, court relations, vendor oversight, and troubleshooting across the end-to-end content pipeline.

The analyst builds expertise in content enrichment, metadata, and markup (XML/HTML), partners with internal teams and vendors, and ensures quality and usability for customer-facing

Qualifications

• Associate degree or equivalent experience.
• 4+ years’ related experience.
• Experience with metadata and content enrichment is a plus.

Responsibilities

• Coordinate and manage scanning services, ensuring accurate ingestion of materials.
• Acquire primary source legal content including petitions, motions, briefs, and related case law documents.
• Research and fulfill editorial content requests, identifying authoritative sources and resolving content gaps.
• Establish and maintain relationships with courts, agencies, and official content providers.
• Monitor vendor performance to ensure compliance with SLAs for timeliness, quality, and completeness.
• Troubleshoot production load issues including failed ingestion, missing content, and content defects.
• Audit automated acquisition processes including web scraping workflows to validate completeness and accuracy.
• Perform QA on content to ensure accuracy, completeness, and alignment with metadata standards.
• Develop knowledge of content enrichment processes, metadata structures, and markup to support troubleshooting.
• Support outbound syndication processes and understand how content supports downstream revenue opportunities.

Skills

Content enrichment

Vendor management

Metadata understanding

XML/HTML markup

Quality assurance

Communication

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Wolters Kluwer in the United States seeks a Content Management Analyst to support acquisition, processing, enrichment, and QA of primary source legal content across digital products. This role coordinates scanning services, court relations, vendor oversight, and troubleshooting across the end-to-end content pipeline.

The analyst builds expertise in content enrichment, metadata, and markup (XML/HTML), partners with internal teams and vendors, and ensures quality and usability for customer-facing